Remote Cleaning & Maintenance Technical Support Specialist

Shaw Industries Ltd; Texas; Remote; USD 60,000 - 85,000; Full time

Job summary

Shaw Industries Ltd. seeks a CAM Technical Support Representative for residential and commercial flooring cleaning and maintenance.

This remote role based in Colorado or Texas requires 60–80% travel to job sites, with emphasis on training, technical support, and field inspections. The ideal candidate will have at least 3 years of cleaning experience, strong public speaking and leadership skills, and the ability to work across diverse teams.

Qualifications

• High School Diploma or GED.
• Minimum of 3 years of commercial and residential cleaning and maintenance experience.
• Extensive understanding of commercial and residential cleaning and maintenance processes, methods, equipment, chemicals, and techniques.
• Adequate public speaking, teaching, and training skills with the ability to interact with a broad range of audiences.
• Leadership abilities, professionalism, and the ability to maintain confidentiality of sensitive issues between departments and information considered proprietary.
• Self-motivated, with good organizational and time management skills.
• Remote opportunity requiring on average 60–80% travel to job sites during the week.
• Must be adaptable and willing to accommodate sudden changes in schedule.
• Must be able to travel by car and air unassisted.
• Must be able to perform floor cleaning and maintenance from a standing or kneeling position; work may be strenuous depending on the technique.
• Must be able to bend, stoop, squat, reach, and manipulate cleaning equipment and materials.
• Must be able to lift and carry up to 100 pounds.
• Work hours may fall outside normal daytime hours; work environments range from climate-controlled spaces to warehouse testing areas (40–95°F), with exposure to light dust and spot-cleaning solvents.

Responsibilities

• Provide industry-leading expertise in the cleaning and maintenance of commercial and residential flooring products in a highly professional manner, engaging customers in all applicable end-use environments.
• Apply knowledge of commercial and residential cleaning and maintenance, including product characteristics, chemicals, and equipment.
• Support sales representatives with training, projects, and product performance.
• Provide technical support and training to the professional carpet/floor cleaning industry, servicing commercial and residential businesses, the janitorial supply industry, and other groups associated with facility management.
• Provide cleaning and maintenance training for all new-hire sales representatives.
• Attend and work trade shows as a technical resource, providing training, demonstrations, and technical guidance.
• Serve as an inspector for field project situations; analyze and offer solutions to problems, make recommendations for corrective action, and, when required, demonstrate solutions in front of the customer.
• Prepare and promptly submit/file inspection reports, product reviews/testing, and other related documents.
• Where possible, approach all field situations as training opportunities to not only resolve the situation at hand but to leave behind knowledgeable resources capable of resolving future issues.
• Discuss cleaning and maintenance techniques in detail and defend those opinions both verbally and in writing in potentially difficult situations.
• Develop technical literature relating to the maintenance of Shaw products, including technical bulletins and maintenance videos, and provide sign-off in the Shaw warranty process.
• Conduct cleaning studies on methods and products to address industry cleaning issues.
• Evaluate and test cleaning chemicals.
• Evaluate and test new cleaning machines and equipment.
• Plan and conduct cleaning trials.

Skills

Public speaking

Training skills

Leadership

Organizational skills

Time management

Communication

Education

High School Diploma or GED

Job description

Shaw Industries Ltd. seeks a CAM Technical Support Representative for residential and commercial flooring cleaning and maintenance.

This remote role based in Colorado or Texas requires 60–80% travel to job sites, with emphasis on training, technical support, and field inspections. The ideal candidate will have at least 3 years of cleaning experience, strong public speaking and leadership skills, and the ability to work across diverse teams.