Remote FlexFund Support Specialist

Porch Group; United States; Remoto; USD 4600 - 6500; Tempo pieno

Vantaggi offerti da questo lavoro

Night shift allowance

Remote work

Comprehensive benefits

Descrizione del lavoro

Porch Group is hiring a FlexFund Support Representative to assist clients through the transaction lifecycle, address inquiries, and manage order workflows. The role requires data accuracy, CRM tool usage, and effective communication with US-based teams. It is remote with overlap to U.S.

Central Time and includes a night shift allowance. The position emphasizes fast-paced problem solving, ticket resolution within one business day, and a focus on delivering a seamless client experience across

Competenze

• 1+ year of experience in customer service or technical support (preferred).
• Strong attention to detail with a high level of accuracy in data entry.
• Ability to work in a fast-paced environment and meet strict deadlines.
• Proficient in using CRM and reporting tools.

Mansioni

• Provide support to clients by addressing inquiries and guiding them through processes. Analyze incoming requests and determine the most effective and appropriate solutions.
• Manage order workflows from creation to completion, ensuring timely processing and proper handling.
• Ensure accuracy of order details across internal systems.
• Identify, analyze, and report system bugs or operational issues based on daily workflow observations; ensure proper documentation and timely escalation.
• Communicate effectively with clients and internal teams to resolve order-related concerns.

Conoscenze

Customer service experience

Data accuracy

Fast-paced environment

Multitasking

CRM systems

Verbal communication

Written communication

US-based teams experience

Strumenti

CRM

Reporting tools

Descrizione del lavoro

Porch Group is hiring a FlexFund Support Representative to assist clients through the transaction lifecycle, address inquiries, and manage order workflows. The role requires data accuracy, CRM tool usage, and effective communication with US-based teams. It is remote with overlap to U.S.

Central Time and includes a night shift allowance. The position emphasizes fast-paced problem solving, ticket resolution within one business day, and a focus on delivering a seamless client experience across