Remote FlexFund Support Specialist

Porch Group; United States; Remote; USD 8,300 - 8,600; Full time

Job summary

Porch Group is seeking a FlexFund Support Representative, IRE, fully remote from Colombia. You will support clients through the transaction lifecycle, address inquiries, manage order workflows, and ensure data accuracy across systems.

Join a fast-paced environment, collaborate with global and US-based teams, and help optimize processes while delivering a seamless client experience. Strong English communication and data-entry precision are essential.

Qualifications

• 1+ year of experience in customer service or technical support.
• Strong attention to detail with a high level of accuracy in data entry.
• Ability to work in a fast-paced environment and meet strict deadlines.
• Effective multitasking and time management skills.
• Tech-savvy with the ability to navigate multiple systems (CRM, reporting tools, etc.).
• Experience working with global and/or US based business teams.
• Excellent written and communication skills in the English language.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

Responsibilities

• Provide support to clients by addressing inquiries and guiding them through processes.
• Analyze incoming requests and determine the most effective and appropriate solutions.
• Manage order workflows from creation to completion, ensuring timely processing and proper handling.
• Ensure accuracy of order details across internal systems.
• Identify, analyze, and report system bugs or operational issues based on daily workflow observations; ensure proper documentation and timely escalation.
• Communicate effectively with clients and internal teams to resolve order-related concerns

Skills

Customer service

Attention to detail

Time management

Multitasking

English communication

CRM systems

Data entry

Tools

CRM

Reporting tools

Job description

Porch Group is seeking a FlexFund Support Representative, IRE, fully remote from Colombia. You will support clients through the transaction lifecycle, address inquiries, manage order workflows, and ensure data accuracy across systems.

Join a fast-paced environment, collaborate with global and US-based teams, and help optimize processes while delivering a seamless client experience. Strong English communication and data-entry precision are essential.