Remote Fleet Support Specialist

Enterprise Fleet Management, Inc.; St. Louis (MO); Remote; USD 24,000 - 26,000; Full time

Benefits offered by this job

Paid vacation and choice time days

Medical, dental, and vision insurance

Life and disability insurance

401(k) employer match

Job summary

Enterprise Fleet Management, Inc. is seeking a Shared Services Representative to support the National Service Department. This full-time, work-from-home role lets you operate from your home in the St.

Louis Metropolitan area, with a 40-hour workweek and CST schedules. You will manage maintenance replacement rentals, coordinate roadside services, and communicate repair approvals to facilities. You’ll assist with recalls, repair orders, and manufacturer claims while contributing to process

Qualifications

• Minimum 1 year of customer service experience.
• 1 year of administrative support experience.
• Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook).
• Must be authorized to work in the United States.

Responsibilities

• Monitor the advancement of live jobs by conducting follow ups to vendor partners, clients, and maintenance repair facilities in a timely manner.
• Communicate status of live jobs and vehicles out of service at repair facilities by noting internal system and emailing or calling clients.
• Identify and escalate customer service opportunities related to roadside assistance or delays in repairs.
• Extend replacement rentals to accommodate alternate transportation for fleet drivers.
• Consult with, and make recommendations to, clients regarding vehicle repair service progression.
• Relay repair approvals to repair facilities on behalf of the client.

Skills

Customer Service

Administrative Support

Communication

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Enterprise Fleet Management, Inc. is seeking a Shared Services Representative to support the National Service Department. This full-time, work-from-home role lets you operate from your home in the St.

Louis Metropolitan area, with a 40-hour workweek and CST schedules. You will manage maintenance replacement rentals, coordinate roadside services, and communicate repair approvals to facilities. You’ll assist with recalls, repair orders, and manufacturer claims while contributing to process