Shared Services Representative - Remote - Fleet Management

Enterprise Fleet Management, Inc.; St. Louis (MO); Remote; USD 24,000 - 26,000; Full time

Benefits offered by this job

Paid vacation and choice time days

Medical, dental, and vision insurance

Life and disability insurance

401(k) employer match

Job summary

Enterprise Fleet Management, Inc. is seeking a Shared Services Representative to support the National Service Department. This full-time, work-from-home role lets you operate from your home in the St.

Louis Metropolitan area, with a 40-hour workweek and CST schedules. You will manage maintenance replacement rentals, coordinate roadside services, and communicate repair approvals to facilities. You’ll assist with recalls, repair orders, and manufacturer claims while contributing to process

Qualifications

• Minimum 1 year of customer service experience.
• 1 year of administrative support experience.
• Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook).
• Must be authorized to work in the United States.

Responsibilities

• Monitor the advancement of live jobs by conducting follow ups to vendor partners, clients, and maintenance repair facilities in a timely manner.
• Communicate status of live jobs and vehicles out of service at repair facilities by noting internal system and emailing or calling clients.
• Identify and escalate customer service opportunities related to roadside assistance or delays in repairs.
• Extend replacement rentals to accommodate alternate transportation for fleet drivers.
• Consult with, and make recommendations to, clients regarding vehicle repair service progression.
• Relay repair approvals to repair facilities on behalf of the client.

Skills

Customer Service

Administrative Support

Communication

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Overview

As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Shared Services Representative!

The Shared Services Representative for our National Service Department will primarily be responsible for ensuring timely follow up on maintenance replacement rentals and roadside related services, while communicating client approval of repairs to maintenance facilities. The Shared Services Representative will also assist with various tasks, projects, and reports related to managing vehicle recalls, historical repair orders, and manufacturer claims.

This is a full-time, work from home position, that will allow you to work 100% from your home residence in the St. Louis Metropolitan area. Our National Service Department operates between the hours of Monday through Friday 5a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. Schedules are based on current business needs and will require working full-time, 40 hours per week.

The pay range for this position is $17.69 - $18.94 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business of organizational needs.

Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts, and more!

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 800,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities

• Monitor the advancement of live jobs by conducting follow ups to vendor partners, clients, and maintenance repair facilities in a timely manner
• Communicate status of live jobs and vehicles out of service at repair facilities by noting internal system and emailing or calling clients
• Identify and *escalate* customer service opportunities related to roadside assistance or delays in repairs
• Extend replacement rentals to accommodate alternate transportation for fleet drivers
• Consult with, and make recommendations to, clients regarding vehicle repair service progression
• Relay repair approvals to repair facilities on behalf of the client

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Qualifications

• Must be 18 years of age or older
• Must live in the St. Louis Metropolitan area or surrounding Missouri or Illinois counties
• Must live in the state of Missouri or Illinois
• One (1) year of Customer Service experience
• One (1) year of administrative support experience
• Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications

• Executing
• Customer Service
• Detail Oriented
• Analyzing
• Communication
• Flexibility

Work From Home (WFH) Requirements

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)