Remote Fleet Dispatch Lead

Cox Automotive; Cherryville (NC); Remote; USD 37,000 - 55,000; Full time

Job summary

Cox Automotive - USA is seeking a Senior Coordinator-Senior Dispatcher to assess and assign service providers for repairs. You will communicate ETAs, manage delays, and coordinate with teams to ensure timely, efficient service across the network.

The role supports a flexible work option with remote work eligibility within the United States and a variable shift. Strong organizational and communication skills are essential for success.

Qualifications

• Education: High School Diploma or GED required.
• Two years of relevant dispatcher experience; industry experience is a plus.
• Advanced knowledge of Microsoft Office Suite.

Responsibilities

• Assess and assign open events to the nearest service provider.
• Verify proper authorization to dispatch the event.
• Inform the customer of ETA and delays; update supervisor on duty.
• Coordinate with reps to address problems as they arise.
• Maintain above-average efficiency and good attendance.

Skills

Accountability

Accuracy

Communication (Oral)

Communication (Written)

Customer Oriented

Detail Oriented

Interpersonal

Organized

Problem Solving

Time Management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Cox Automotive - USA is seeking a Senior Coordinator-Senior Dispatcher to assess and assign service providers for repairs. You will communicate ETAs, manage delays, and coordinate with teams to ensure timely, efficient service across the network.

The role supports a flexible work option with remote work eligibility within the United States and a variable shift. Strong organizational and communication skills are essential for success.