Remote-First Technical Services Support Specialist

Tyler Technologies, Inc.; Moraine (OH); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Technical Services Support Specialist on the Enterprise Assessment & Tax team in Moraine, Ohio. The role focuses on resolving client software issues through data analysis and SQL-based troubleshooting.

Work hours are 8am–5pm EDT with in-office Tue–Thu and remote Mon and Fri. Candidates should have a BS in CS/MIS or equivalent, 1–2 years of relevant experience, and strong problem-solving and communication skills.

Qualifications

• Bachelor’s degree in computer science, MIS, or equivalent experience.
• 1–2 years of relevant experience.
• Experience with relational databases or SQL preferred.
• Experience with HTML, XSL, XML, and related technologies preferred.
• Excellent interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast-paced environment.
• Strong analytical and problem solving skills.
• Ability to work independently and in a team.
• Finance or Accounting knowledge helpful, but not required.

Responsibilities

• Resolves client software issues through data analysis and troubleshooting.
• Uses SQL to resolve basic to moderate issues.
• Documents and records all client interactions in designated client management systems.
• Manages open calls by identifying and prioritizing issues according to published policies.
• Escalates to senior team member when beyond ability and needs assistance.
• Identifies and meets service measurements and metrics daily, weekly, monthly and quarterly.
• Collaborates with other teams on Tyler software applications.
• May contribute to the company knowledge library.
• May conduct training for end-users, virtual or in-person.
• May participate in User Group meetings and activities.
• Follows Tyler Technologies policies and procedures.
• Performs other duties as assigned.
• Ability to travel.

Skills

Team collaboration

Problem solving

Communication

Multi-tasking

Analytical thinking

Education

Bachelor’s degree in Computer Science, MIS, or equivalent

Tools

SQL

HTML

XML

XSL

Job description

Tyler Technologies, Inc. is seeking a Technical Services Support Specialist on the Enterprise Assessment & Tax team in Moraine, Ohio. The role focuses on resolving client software issues through data analysis and SQL-based troubleshooting.

Work hours are 8am–5pm EDT with in-office Tue–Thu and remote Mon and Fri. Candidates should have a BS in CS/MIS or equivalent, 1–2 years of relevant experience, and strong problem-solving and communication skills.