Remote-First Revenue Systems Architect

Greenhouse; United States; Remote; USD 88,000 - 128,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Financial wellness benefits

Parental leave

Disability coverage

401(k) with company match

Paid holidays

Paid sick leave

Paid vacation/PTO

Job summary

Greenhouse is seeking a Senior Revenue Systems Specialist to lead the go-to-market tech stack across pre-sale and post-sale. You will own Salesforce, Gainsight, and Accord configurations, data models, automations, and integrations, partnering with Sales, CS, and Marketing to deliver scalable solutions.

You'll drive platform migration, document work, and advocate for automation and self-service while operating as the subject matter expert across revenue platforms.

Qualifications

• Several years in revenue operations, customer success operations, business systems, or platform administration.
• B2B SaaS experience.
• Deep hands-on Salesforce administration experience: data model design, declarative automation, permissions and sharing, reporting, and the judgment to know when not to build.
• Hands-on ownership of Gainsight or a comparable post-sale platform (e.g., Totango, ChurnZero, Planhat), with enough depth to configure independently and to hold a credible view on whether the platform is serving the business.
• Experience standing up integrations without support, and a record of eliminating recurring failures rather than only resolving them.
• Experience owning a platform migration or consolidation end to end, including the data movement.
• A track record of taking a problem from the first report through to a working solution.
• Clear writing. A real part of this job is explaining to a non-technical stakeholder what you built and how to use it, or what went wrong and what you did about it.
• Experience across more than one post-sale platform is a plus. So is exposure to Salesforce CPQ, enrichment tooling like Clay, or building with MCP and agentic tooling against enterprise systems.

Responsibilities

• Own and build solutions in Salesforce, including data model design, declarative automation, validation, permissions, page layouts, and reporting, taking projects from scoping and intake through rollout, adoption, and documentation
• Administer our post-sale platforms, including Gainsight and Accord, alongside our Customer Success Operations team, covering the rules engine, journey and email programs, surveys including NPS, and the workflows behind customer health scoring, CSM assignment, and account transfers
• Own integrations between Salesforce, Gainsight, and the rest of the stack, standing up new ones independently and eliminating the recurring failures that come with the existing ones
• Partner with Sales, Customer Success, and Customer Marketing on their requests, working out whether the fix belongs in a system or somewhere else, and seeing it through to a working solution either way
• Lead platform migration and consolidation work as our tech stack changes, from evaluation and vendor assessment through data movement, cutover, and adoption
• Hold a point of view on where the stack should go, surfacing the opportunities and the risks in our implementation rather than waiting to be asked
• Document what you build, and bring request volume down over time through automation and self-service
• Additional projects and responsibilities as business needs require

Skills

Systems generalist

Solutions oriented

AI fluent

Owner mindset

Cross-functional collaboration

Tools

Salesforce

Gainsight

Accord

Job description

Greenhouse is seeking a Senior Revenue Systems Specialist to lead the go-to-market tech stack across pre-sale and post-sale. You will own Salesforce, Gainsight, and Accord configurations, data models, automations, and integrations, partnering with Sales, CS, and Marketing to deliver scalable solutions.

You'll drive platform migration, document work, and advocate for automation and self-service while operating as the subject matter expert across revenue platforms.