Remote Medical Debt Negotiator

Hollis Cobb; Duluth (GA); Hybrid; USD 24,796 - 35,817; Full time

Benefits offered by this job

Work from home option

Office environment

Job summary

Hollis Cobb is seeking a First Party Collector to manage inbound and outbound calls and negotiate pay arrangements on past-due medical accounts. The role requires adherence to HIPAA, FDCPA, and company guidelines while leveraging strong communication and negotiation skills.

Candidates should have a high school diploma or equivalent and experience in customer service or collections. The position may involve office or Work-from-Home environments with a focus on accuracy and privacy.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service, sales, or collections preferred.
• Experience in a call center or automated dialer is a plus.

Responsibilities

• Handle inbound and outbound calls for first party collections.
• Persuade patients to pay on past-due medical balances.
• Record call outcomes and update systems accurately.
• Maintain HIPAA and FDCPA compliance in all interactions.
• Meet production standards and maintain confidentiality of medical records.

Skills

Organizational skills

Communication skills

Negotiation abilities

Typing speed 25 wpm

Call handling

HIPAA/FDCPA compliance

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Hollis Cobb is seeking a First Party Collector to manage inbound and outbound calls and negotiate pay arrangements on past-due medical accounts. The role requires adherence to HIPAA, FDCPA, and company guidelines while leveraging strong communication and negotiation skills.

Candidates should have a high school diploma or equivalent and experience in customer service or collections. The position may involve office or Work-from-Home environments with a focus on accuracy and privacy.