Medical Collector/Self Pay

Medical Clinic of Houston, L.L.P; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Medical Clinic of Houston, L.L.P is seeking a dedicated professional to manage billing and collections activities. The role includes making outbound calls, reviewing accounts, and assisting patients with inquiries in a friendly and professional manner.

The ideal candidate must possess a high school diploma and have two years of experience in medical billing and customer service. Familiarity with NextGen EPM and Availity software is a plus.

Qualifications

• Two years of experience in medical billing and collections.
• Two years of experience in a customer service environment.

Responsibilities

• Make outbound calls to patients for account collections.
• Review accounts prior to charge off to collection agency.
• Responds to inquiries regarding patient accounts.

Skills

Keyboarding skills

Excellent communication skills

Customer service skills

Education

High School diploma or equivalent

Tools

NextGen EPM software

Availity software

Job description

Communicates with internal and external individuals, face-to-face and via telephone, to obtain information, resolve claim issues, and maximize reimbursements for services. Monitors accounts to ensure correct reimbursement is received. Works closely with the manager and supervisors in formulating and implementing departmental objectives.

Responsibilities:

• Make outbound calls to patients for account collections.
• Review accounts prior to charge off to collection agency.
• Update/research returned mail addresses.
• Performs billing/verification as assigned.
• Responds to inquiries regarding patient accounts with appropriate and accurate information in a professional manner.
• Assist Patient Access Representatives with onsite patients for collections purposes.
• Provide backup phone coverage to Customer Service.
• Answer incoming calls.

Education:

• High School diploma or equivalent.

Experience:

• Two years of experience in medical billing and collections.
• Two years of experience in a customer service environment.
• NextGen EPM software experience a plus.
• Availity software experience a plus.

Special Skills:

• Must have keyboarding skills, be familiar with the Windows environment and have an understanding of various payer verification/claims software.
• Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.
• Excellent customer service skills.

Physical Demands

• Continuous sitting.
• Frequent use of computer (repetitive fine hand manipulation) and simple grasping of items.
• Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.