Remote Healthcare Customer Service (Insurance Knowledge a Plus)

Hollis Cobb; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Hollis Cobb is seeking a Remote Healthcare Customer Service representative to handle high-volume inbound calls, answer billing questions, and negotiate payments.

Ideal candidates have healthcare call center experience, knowledge of health insurance, HIPAA, and strong communication skills; ability to work from home and interpret EOBs.

Qualifications

• High school diploma or equivalent required.
• 2+ years healthcare customer service, collections, billing or healthcare insurance experience required.
• Epic system experience required.
• CPAR, CHAA, CFC certifications preferred.

Responsibilities

• Handle a high volume of inbound calls with professionalism.
• Research and respond to billing questions and inquiries.
• Negotiate payments on patient account balances and explain hospital policies.

Skills

Empathy

Patience

Excellent communication

Work from home

Read/interpret EOB

HIPAA knowledge

Medicare/Medicaid knowledge

Microsoft Word/Excel

Concise communication

Client-focused

Education

High school diploma or equivalent

2+ years healthcare CS/collections/insurance

Epic experience

CPAR/CHAA/CFC certifications (preferred)

Tools

Epic

Microsoft Word

Microsoft Excel

Job description

Remote Healthcare Customer Service (Insurance Knowledge a Plus)

Job Category: Customer Service Representatives

Requisition Number: WFHHE001288

• Posted: August 10, 2026
• Full-Time
• Remote

Locations

• Florida WFH, Florida, USA
• Florida WFH, Florida, USA
• Texas WFH, Texas, USA
• Texas WFH, Texas, USA
• North Carolina WFH, North Carolina, USA
• North Carolina WFH, North Carolina, USA
• South Carolina WFH, South Carolina, USA
• South Carolina WFH, South Carolina, USA
• Alabama WFH, Alabama, USA
• Alabama WFH, Alabama, USA
• Mississippi WFH, Mississippi, USA
• Mississippi WFH, Mississippi, USA
• Virginia WFH, Virginia, USA
• Virginia WFH, Virginia, USA
• Louisiana WFH, Louisiana, USA
• Louisiana WFH, Louisiana, USA

As a Healthcare Customer Service and Collections Representative in our call center, responsibilities include but aren't limited to, answering a high volume of inbound calls, researching and responding to billing questions and inquiries, negotiating payments on patient account balances, and communicating hospital financial policies to patients while providing high level customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a high level of Customer Service and professionalism, while researching and responding to billing questions and inquiries
• Maintain a high volume of inbound calls
• Negotiating payments on patient account balances, and communicating hospital financial policies to patients and identifies patients who need financial assistances
• May work accounts assigned to Hollis Cobb in EHR work queues
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Other duties as assigned by manager

Required Previous Experience:

• Working in a healthcare call center and/or hospital environment
• Thorough understanding of health insurance

KNOWLEDGE, SKILLS & ABILITIES:

• Proven interpersonal skills that include empathy, patience, kindness, and respect when interacting with patients
• Self-motivated; critical thinker
• Strong organizational, written and communication skills
• Ability to work from home, while always maintaining a professional atmosphere
• Must be able to read and interpret an EOB
• Working knowledge of HIPAA
• Knowledge of Medicare, Medicaid
• Knowledge of other contract payers (HMO, PPO)
• Advanced computer and typing skills using Microsoft Word, Excel
• Communication that demonstrates the ability to deliver a concise message with clear receptivity
• Sensitivity to our client’s needs and matching our performance to deliver results

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

EDUCATION & EXPERIENCE

• High school diploma or equivalent - required
• 2+ years of healthcare customer service, healthcare collections, billing and healthcare insurance experience - required
• Epic - required
• CPAR, CHAA, and CFC Certifications - preferred

PHYSICAL SKILLS AND ABILITIES

While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also, may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, or crouch or crawl; see, talk and hear.

WORK ENVIORNMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

Illinois, Maryland, Massachusetts, New Jersey and Virginia residents click below for compensation and benefits

Licenses & Certifications

ACPAR

CPAR

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.