Remote-First Partner Success Leader

Via; Dallas (TX); Remote; USD 145,000 - 165,000; Full time

Benefits offered by this job

Health coverage

Dental & Vision plans

401(k) with company match

Parental leave

Wellness perks

PTO 20 days

Job summary

Via is seeking a Senior Partner Success Manager to serve as the face and voice of Via for our partners, both internally and externally. You will build durable relationships, guide strategic operations, and grow partner revenue with renewals, expansions, and upsells.

This remote-first role supports Via’s Central US market; travel to partner locations is expected as you connect with leadership across the country, including Texas and beyond.

Qualifications

• 6+ years of relevant work experience with clients.
• Strong relationship-building and crisis-management skills.
• Data-savvy with ability to turn numbers into actionable insights.
• Growth mindset and ability to adapt in a fast-paced environment.
• Collaborative team player who can mentor others.

Responsibilities

• Own success of partner transportation services; point of contact for leadership and stakeholders.
• Drive revenue growth through renewals, expansions, and upsells with senior stakeholders.
• Act as trusted advisor; translate partner needs into service improvements using Via platform.
• Analyze performance data to inform strategic decisions on quality, efficiency, and growth.
• Advocate for partners internally; champion new products and expand service size/scope.

Skills

Relationship building

Data-driven

Growth mindset

Self-starter

Team player

Travel readiness

Communication

Job description

Via is seeking a Senior Partner Success Manager to serve as the face and voice of Via for our partners, both internally and externally. You will build durable relationships, guide strategic operations, and grow partner revenue with renewals, expansions, and upsells.

This remote-first role supports Via’s Central US market; travel to partner locations is expected as you connect with leadership across the country, including Texas and beyond.