Senior Partner Success Manager

Via; Dallas (TX); Remote; USD 145,000 - 165,000; Full time

Benefits offered by this job

Health coverage

Dental & Vision plans

401(k) with company match

Parental leave

Wellness perks

PTO 20 days

Job summary

Via is seeking a Senior Partner Success Manager to serve as the face and voice of Via for our partners, both internally and externally. You will build durable relationships, guide strategic operations, and grow partner revenue with renewals, expansions, and upsells.

This remote-first role supports Via’s Central US market; travel to partner locations is expected as you connect with leadership across the country, including Texas and beyond.

Qualifications

• 6+ years of relevant work experience with clients.
• Strong relationship-building and crisis-management skills.
• Data-savvy with ability to turn numbers into actionable insights.
• Growth mindset and ability to adapt in a fast-paced environment.
• Collaborative team player who can mentor others.

Responsibilities

• Own success of partner transportation services; point of contact for leadership and stakeholders.
• Drive revenue growth through renewals, expansions, and upsells with senior stakeholders.
• Act as trusted advisor; translate partner needs into service improvements using Via platform.
• Analyze performance data to inform strategic decisions on quality, efficiency, and growth.
• Advocate for partners internally; champion new products and expand service size/scope.

Skills

Relationship building

Data-driven

Growth mindset

Self-starter

Team player

Travel readiness

Communication

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Senior Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.

This is a remote-first role supporting Via’s Central US market. We’re open to candidates based in a wide range of locations across the country, including Chicago and cities across Texas, Michigan, Ohio, Colorado and beyond.

What You'll Do

• Own the success of transportation services across your partner portfolio, serving as a primary point of contact for partner leadership and key stakeholders.
• Drive revenue growth across your portfolio by securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year over year.
• Act as a trusted advisor to partners, translating their needs into concrete service improvements and using Via’s full platform to help them build better, more effective transportation services.
• Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth.
• Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services.

Who You Are

• You have 6+ years of relevant work experience, including experience working directly with clients.
• You’re a natural relationship builder who stays calm and collected when facing a crisis or criticism, and celebrates your partners’ successes with them.
• You’re quantitatively inclined and data savvy. You may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex datasets, asking critical questions, and turning raw numbers into simple, actionable recommendations.
• You’re a reliable, motivated self-starter with a strong growth mindset.
• You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles that require a high degree of responsibility.
• You’re an excellent team player and a meaningful individual contributor. You enjoy mentoring others, see success as a team effort, and like working with people across the organization.
• You’re comfortable with frequent travel and excited to connect with partners face-to-face.

What We Offer:

• Base salary range: $145,000-$165,000, determined by experience, knowledge, and skills. Total compensation also includes variable pay and equity.
• Comprehensive health coverage, with low-cost dental and vision plans.
• A 401(k) with a generous company match and vesting.
• Fully paid parental leave for new parents, with extended leave options.
• Additional benefits (mental health, pet insurance, and other wellness perks).
• 20 days of paid time off (PTO) annually.

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.