Strategic Partner Success Lead

Via; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Free medical plans

401(k) matching

Job summary

Via is seeking a Partner Success Manager to act as the face and voice of Via for our partners. You will build durable relationships, guide operations and product-related issues, and champion new capabilities to expand partner service size and scope.

This US East Coast role targets candidates in Miami, Atlanta (remote) or New York City (hybrid from Union Square), with openness to other East Coast locations. You will own partner success, advise on go-to-market strategies, and drive revenue growth

Qualifications

• Minimum 4+ years of relevant work experience with client-facing roles in consulting, consultative customer success, or high-growth companies.
• Entrepreneurial relationship builder who remains calm in complex, politically sensitive situations.
• Quantitatively inclined and data savvy; translates numbers into simple, actionable insights.
• Self-starter with growth mentality and ability to handle fast-paced, high-responsibility environments.
• Team-oriented with mentoring mindset and collaborative spirit across teams.

Responsibilities

• Own the success of advanced transportation systems for partner cities and serve as the primary contact for executive leadership.
• Act as trusted advisor to partners, turning ideas and community needs into revenue opportunities for Via.
• Build deep, long-term partner relationships by identifying pain points and opportunities for service growth.
• Analyze service performance data to provide actionable recommendations for quality, efficiency, and growth.
• Negotiate multi-year renewals and service expansions to drive year-over-year revenue.

Skills

Client-facing experience

Data-driven

Growth mindset

Job description

Via is seeking a Partner Success Manager to act as the face and voice of Via for our partners. You will build durable relationships, guide operations and product-related issues, and champion new capabilities to expand partner service size and scope.

This US East Coast role targets candidates in Miami, Atlanta (remote) or New York City (hybrid from Union Square), with openness to other East Coast locations. You will own partner success, advise on go-to-market strategies, and drive revenue growth