Strategic Partner Success Leader (Remote)

Via Transportation, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 145,000 - 165,000; Full time

Benefits offered by this job

Health coverage

Dental & vision plans

401(k) with company match

Parental leave

Equity

PTO 20 days

Job summary

Via Transportation, Inc. is seeking a Senior Partner Success Manager to serve as the face and voice of Via for our partners, guiding operational, go-to-market, and product-related issues.

This remote-first role supports Via’s Central US market, with openness to candidates nationwide including Chicago. You will grow partner relationships, drive renewals and expansions, and champion Via’s platform capabilities to scale services.

Qualifications

• 6+ years of relevant work experience with clients.
• Natural relationship builder with calm under pressure.
• Data-savvy, able to translate numbers into actionable recommendations.
• Self-starter with growth mindset and high responsibility.
• Thrives in fast-paced environments and cross-functional work.
• Enjoys mentoring others and teamwork across the organization.
• Willing to travel frequently to meet partners.

Responsibilities

• Own the success of transportation services across your partner portfolio, serving as a primary point of contact for partner leadership and key stakeholders.
• Drive revenue growth by securing renewals, expanding contracts, and landing upsells through negotiations with senior stakeholders.
• Translate partner needs into concrete service improvements and advocate for Via platform capabilities.
• Analyze service performance data daily to inform strategic decisions that improve quality, efficiency, and growth.
• Champion new products and capabilities internally to expand partner service size and scope.

Skills

Relationship building

Data savvy

Growth mindset

Self-starter

Team player

Travel willingness

Client management

Tools

Tableau

Job description

Via Transportation, Inc. is seeking a Senior Partner Success Manager to serve as the face and voice of Via for our partners, guiding operational, go-to-market, and product-related issues.

This remote-first role supports Via’s Central US market, with openness to candidates nationwide including Chicago. You will grow partner relationships, drive renewals and expansions, and champion Via’s platform capabilities to scale services.