Remote-First Enterprise CS Leader — Drive Growth & NDR

AltScore; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote-First

Unlimited PTO

Medical Insurance

ESOP

Growth Budget

Referral Bonus

Job summary

AltScore is seeking a Customer Success Manager to own the end-to-end lifecycle for enterprise clients across LATAM and beyond. You’ll work with Product, Engineering, Delivery, Sales, and Finance to ensure adoption, renewals, and expansion, including strategic engagements with C-level partners.

In this remote-first role, you’ll drive NDR growth, advocate for customers, and help shape our playbook as AltScore scales. Fluency in English and Spanish is required.

Qualifications

• 3+ years in Customer Success, Account Management, or Consulting within Enterprise SaaS or Fintech.
• Experience with credit/lending lifecycle and collections is a plus.
• API-based product awareness and ability to work with data-driven insights; HubSpot knowledge is favorable.

Responsibilities

• Own the entire customer lifecycle from onboarding to renewals and expansion.
• Drive Net Dollar Retention across your portfolio with usage and expansion strategies.
• Advocate for customers with Product and Engineering to prioritize features solving real-world lending challenges.
• Use data to anticipate risks and guide long-term strategy.
• Collaborate with Sales and Delivery to unblock complex deals and ensure seamless integrations.
• Build high-trust C-level relationships across LatAm through high-touch engagement.
• Contribute to the CS playbook and scalable processes as the company grows.

Skills

Customer Success

Account Management

Enterprise SaaS

Fintech knowledge

NDR analytics

Spanish/English

Cross-functional collaboration

Tools

HubSpot

Job description

AltScore is seeking a Customer Success Manager to own the end-to-end lifecycle for enterprise clients across LATAM and beyond. You’ll work with Product, Engineering, Delivery, Sales, and Finance to ensure adoption, renewals, and expansion, including strategic engagements with C-level partners.

In this remote-first role, you’ll drive NDR growth, advocate for customers, and help shape our playbook as AltScore scales. Fluency in English and Spanish is required.