Customer Success Manager (Enterprise)

AltScore; United States; Remote; USD 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Remote-First

Unlimited PTO

Medical Insurance

ESOP

Growth Budget

Referral Bonus

Zusammenfassung

AltScore is seeking a Customer Success Manager to own the end-to-end lifecycle for enterprise clients across LATAM and beyond. You’ll work with Product, Engineering, Delivery, Sales, and Finance to ensure adoption, renewals, and expansion, including strategic engagements with C-level partners.

In this remote-first role, you’ll drive NDR growth, advocate for customers, and help shape our playbook as AltScore scales. Fluency in English and Spanish is required.

Qualifikationen

• 3+ years in Customer Success, Account Management, or Consulting within Enterprise SaaS or Fintech.
• Experience with credit/lending lifecycle and collections is a plus.
• API-based product awareness and ability to work with data-driven insights; HubSpot knowledge is favorable.

Aufgaben

• Own the entire customer lifecycle from onboarding to renewals and expansion.
• Drive Net Dollar Retention across your portfolio with usage and expansion strategies.
• Advocate for customers with Product and Engineering to prioritize features solving real-world lending challenges.
• Use data to anticipate risks and guide long-term strategy.
• Collaborate with Sales and Delivery to unblock complex deals and ensure seamless integrations.
• Build high-trust C-level relationships across LatAm through high-touch engagement.
• Contribute to the CS playbook and scalable processes as the company grows.

Kenntnisse

Customer Success

Account Management

Enterprise SaaS

Fintech knowledge

NDR analytics

Spanish/English

Cross-functional collaboration

Tools

HubSpot

Jobbeschreibung

About AltScore The largest companies in Latin America sell on credit. The challenge is doing it well with speed, control, and scale which requires infrastructure that most of them simply don't have. AltScore is the B2B credit infrastructure platform that enables large enterprises to run their entire customer financing cycle: from risk assessment to collections, including origination and financial operations. We integrate data, credit decisions, and management tools into a single platform so that credit stops being a back-office process and becomes part of your commercial proposition. We operate across all of LATAM and work with iconic companies in the market, providing them with key infrastructure to drive their growth through credit.

About the role

We are looking for a Customer Success Manager who care deeply about customers, think critically, love solving hard problems, and want to own outcomes, not just manage accounts. You will work closely with the CEO, as well as with Product, Engineering, Delivery, Sales, and Finance, and you'll be trusted with real responsibility from day one. We're looking for people who are ambitious, sharp, and competitive, people who come to win with their customers.

What you will do

• End-to-End Ownership: Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals.
• NDR Growth: Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies.
• Customer Advocacy: Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges.
• Strategic Insights: Use data and critical thinking to anticipate risks, identify "signal" in customer behavior, and guide long-term strategy.
• Cross-Functional Collaboration: Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform.
• Relationship Architecture: Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm.
• Process Scaling: Contribute to the "playbook" for the CS function, improving standards and processes as the company grows.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Consulting, ideally within Enterprise SaaS or Fintech.
• Hands-on experience and/or solid working knowledge of credit, such as lending, credit risk, collections, or B2B financing, with a clear understanding of the full credit lifecycle.
• Ability to understand API-based products and lending infrastructure; experience with HubSpot is a strong plus.
• Fluent Spanish and English; Portuguese is a plus.
• You take full responsibility for your numbers, move fast, and solve problems without waiting for instructions.
• You know your metrics (Churn, NDR, Adoption) and use them to drive every decision.
• You excel at going from "signal" to "insight" to "action" in high-pressure, fast-paced environments.
• Open to occasional travel across Latin America to meet with key clients in person.

What we offer

• Top-of-market salary in USD.
• Performance Bonus: Based on achievement of agreed KPIs.
• Remote-First: Work from wherever you're most productive.
• We're a fully remote company operating in the Americas timezone.
• Unlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance.
• Medical Insurance: Starting from month 3, you'll be covered by AltScore's private health insurance.
• ESOP: Every employee gets stock options from day one. Standard 4-year vesting with a 1-year cliff.
• We believe everyone should feel like a true partner in our mission.
• Growth Budget: A dedicated budget for you to invest in courses, conferences, books, or anything that helps you grow professionally.
• Referral Bonus: USD 150 for every person you refer who joins and completes 3 months at AltScore.