Remote-First Deposit Services Specialist II

Direct Federal Credit Union; Needham Heights (MA); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Virtual-first work

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Paid time off

Student loan paydown

Job summary

Direct Federal Credit Union is seeking a Deposit Servicing Associate in Needham Heights, MA. You will process and reconcile member transactions (ACH, wires, checks) and maintain IRA/Term Share records while supporting Visa/debit card servicing and fraud monitoring.

The role emphasizes accuracy, proactive problem solving, and teamwork in a collaborative, customer-focused environment with a virtual-first setup.

Qualifications

• High school diploma required.
• Minimum one year of deposit servicing or related financial services experience.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office Suite and internal systems.
• Demonstrated teamwork, member focus, interpersonal skills, accountability and flexibility.

Responsibilities

• Process and reconcile member transactions including ACH, wire transfers, and check items.
• Maintain and audit IRA and Term Share Account records, including distributions and death claims.
• Support Visa and debit card servicing including loan setups, fraud reporting, and inventory monitoring.
• Research and resolve transaction discrepancies and member inquiries.
• Participate in team huddles, training, and continuous improvement initiatives.

Skills

Detail-oriented

Problem solving

Team collaboration

Customer focus

Multitasking

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Internal systems

Job description

Direct Federal Credit Union is seeking a Deposit Servicing Associate in Needham Heights, MA. You will process and reconcile member transactions (ACH, wires, checks) and maintain IRA/Term Share records while supporting Visa/debit card servicing and fraud monitoring.

The role emphasizes accuracy, proactive problem solving, and teamwork in a collaborative, customer-focused environment with a virtual-first setup.