Deposit Servicing Associate II — Virtual-First & Growth

Direct Federal Credit Union; Needham (MA); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical/vision/dental

Life insurance

Disability insurance

401(k) with match

Pension plan

Paid vacation & personal time

Student loan paydown

Training & career development

Job summary

Direct Federal Credit Union in Needham, MA is hiring a Deposit Servicing Associate to process and reconcile member transactions, maintain IRA and Term Share records, and support Visa and debit card servicing in a fast-paced, member-focused environment.

You will work with a collaborative team, strive for accuracy, and participate in training and process improvements. A high school diploma is required, with 1+ year in deposit servicing preferred, and a virtual-first work setup.

Qualifications

• High school diploma required; college degree preferred.
• Minimum one year of experience in deposit servicing or a related financial services role.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office Suite and internal systems.

Responsibilities

• Process and reconcile member transactions including ACH, wire transfers, and check items.
• Maintain and audit IRA and Term Share Account records, including distributions and death claims.
• Support Visa and debit card servicing including loan setups, fraud reporting, and inventory monitoring.
• Research and resolve transaction discrepancies and member inquiries.
• Participate in team huddles, training, and continuous improvement initiatives.

Skills

Detail oriented

Proactive problem solver

Collaborative team member

Customer focused

Attention to detail

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Internal systems

Job description

Direct Federal Credit Union in Needham, MA is hiring a Deposit Servicing Associate to process and reconcile member transactions, maintain IRA and Term Share records, and support Visa and debit card servicing in a fast-paced, member-focused environment.

You will work with a collaborative team, strive for accuracy, and participate in training and process improvements. A high school diploma is required, with 1+ year in deposit servicing preferred, and a virtual-first work setup.