Deposit Servicing Associate II (Hybrid)

Direct Federal Credit Union; Needham (MA); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical/vision/dental

Life insurance

Disability insurance

401(k) with match

Pension plan

Paid vacation & personal time

Student loan paydown

Training & career development

Job summary

Direct Federal Credit Union in Needham, MA is hiring a Deposit Servicing Associate to process and reconcile member transactions, maintain IRA and Term Share records, and support Visa and debit card servicing in a fast-paced, member-focused environment.

You will work with a collaborative team, strive for accuracy, and participate in training and process improvements. A high school diploma is required, with 1+ year in deposit servicing preferred, and a virtual-first work setup.

Qualifications

• High school diploma required; college degree preferred.
• Minimum one year of experience in deposit servicing or a related financial services role.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office Suite and internal systems.

Responsibilities

• Process and reconcile member transactions including ACH, wire transfers, and check items.
• Maintain and audit IRA and Term Share Account records, including distributions and death claims.
• Support Visa and debit card servicing including loan setups, fraud reporting, and inventory monitoring.
• Research and resolve transaction discrepancies and member inquiries.
• Participate in team huddles, training, and continuous improvement initiatives.

Skills

Detail oriented

Proactive problem solver

Collaborative team member

Customer focused

Attention to detail

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Internal systems

Job description

Description

Job Type

Full-time

Our Mission:

To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind.

Our Vision:

To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Purpose in Deposit Servicing:

To ensure accurate and timely processing of member transactions, maintain compliance, and deliver exceptional service that builds trust and supports financial well-being.

Who We’re Looking For

We’re seeking a Deposit Servicing Associate who is:

• Detail-oriented and organized – You thrive in a fast-paced environment and ensure accuracy in every task.
• A proactive problem solver – You take initiative to resolve issues and improve processes.
• A collaborative team member – You work well with others and contribute to team success.
• Customer-focused – You deliver exceptional service and build lasting relationships.

What You’ll Do

• Process and reconcile member transactions including ACH, wire transfers, and check items.
• Maintain and audit IRA and Term Share Account records, including distributions and death claims.
• Support Visa and debit card servicing including loan setups, fraud reporting, and inventory monitoring.
• Research and resolve transaction discrepancies and member inquiries.
• Participate in team huddles, training, and continuous improvement initiatives.

What You Bring

• High school diploma required; college degree preferred.
• Minimum one year of experience in deposit servicing or a related financial services role.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office Suite and internal systems.
• Demonstrated competencies in teamwork, member/customer focus, interpersonal skills, accountability, flexibility, self-starting, and appreciating others.

What We Offer

• Competitive compensation with performance-based incentives.
• Virtual-first work environment.
• Comprehensive benefits package including:
• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with match and a pension plan
• Paid vacation, sick, and personal time
• Student loan paydown program
• Ongoing training and a supportive, growth-focused culture.
• A collaborative team environment where your contributions are recognized and valued.

Job Status: Non-Exempt

Pay Range: $22.00 - $26.00 per hour, commensurate with experience.

Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V).

Salary Description

$22–$26 per hour