Remote-First Customer Support Champion — Safe Tech

Gabb Wireless Inc.; Lehi, Northern (UT, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Generous PTO

Remote-first schedules

Insurance premiums covered

401(k) with employer match

Pet insurance

Community involvement pay

Job summary

Gabb Wireless Inc. in Utah seeks a Customer Support representative to be the go-to person for families using our safe tech products.

You’ll answer questions via calls and chats about products, accounts, orders, and more, ensuring customers feel heard and valued. Working with a remote-first, Utah-based team, you’ll guide users through troubleshooting, collaborate with colleagues, and help improve our services.

Qualifications

• 1+ year of experience in customer service.
• Prior experience in a contact center, preferably for a technology product or service.
• Basic technical skills and the ability to quickly learn new software, devices, and systems.
• Exceptional communication skills and the ability to actively listen.
• Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately.
• Enthusiastic and can-do attitude that radiates positivity and dedication to each customer

Responsibilities

• Be the go-to person for customers, answering questions via calls and chats about products, accounts, orders, and more.
• Guide customers through troubleshooting steps when technical issues occur.
• Deliver empathy and enthusiasm to ensure customers feel heard and valued.
• Own insights and feedback to help improve products, services, and support processes.
• Collaborate with team members to maintain a positive environment.

Skills

Customer service

Contact center experience

Active listening

Troubleshooting

Positive attitude

Job description

Gabb Wireless Inc. in Utah seeks a Customer Support representative to be the go-to person for families using our safe tech products.

You’ll answer questions via calls and chats about products, accounts, orders, and more, ensuring customers feel heard and valued. Working with a remote-first, Utah-based team, you’ll guide users through troubleshooting, collaborate with colleagues, and help improve our services.