Remote Customer Support Advocate for Safe Tech

Gabb; Lehi (UT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Remote-first

Generous PTO

Insurance premiums covered

401(k) match

Career growth

Pet insurance

Job summary

Gabb in Utah is seeking a Customer Support Advocate to help families stay connected safely. You will handle customer inquiries, guide them through product usage, and resolve account or order questions via calls and chat.

Ideal candidates bring 1+ year in customer service, strong communication, and a proactive, positive attitude. This role offers an hourly rate with quarterly performance bonuses and a remote-first, Utah-resident friendly environment.

Qualifications

• 1+ year of experience in customer service.
• Experience in a technology product or service preferred.
• Basic technical skills and ability to learn new software.
• Strong communication and active listening.
• Positive, can-do attitude and teamwork.

Responsibilities

• Be the go-to person for customers, answering questions via calls and chats about products, accounts, orders.
• Guide customers through troubleshooting steps during technical hiccups.
• Provide empathetic, enthusiastic customer service that leaves customers satisfied.
• Share insights to help improve products, services, and support processes.
• Collaborate with team members to maintain a positive work environment.
• Maintain up-to-date knowledge of Gabb products and services.

Skills

Customer service

Call center

Troubleshooting

Communication

Tech-savvy

Problem solving

Job description

Gabb in Utah is seeking a Customer Support Advocate to help families stay connected safely. You will handle customer inquiries, guide them through product usage, and resolve account or order questions via calls and chat.

Ideal candidates bring 1+ year in customer service, strong communication, and a proactive, positive attitude. This role offers an hourly rate with quarterly performance bonuses and a remote-first, Utah-resident friendly environment.