Remote Customer Support Representative (Utah Only-September 28th, 2026 Start)

Gabb; Lehi (UT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Remote-first

Generous PTO

Insurance premiums covered

401(k) match

Career growth

Pet insurance

Job summary

Gabb in Utah is seeking a Customer Support Advocate to help families stay connected safely. You will handle customer inquiries, guide them through product usage, and resolve account or order questions via calls and chat.

Ideal candidates bring 1+ year in customer service, strong communication, and a proactive, positive attitude. This role offers an hourly rate with quarterly performance bonuses and a remote-first, Utah-resident friendly environment.

Qualifications

• 1+ year of experience in customer service.
• Experience in a technology product or service preferred.
• Basic technical skills and ability to learn new software.
• Strong communication and active listening.
• Positive, can-do attitude and teamwork.

Responsibilities

• Be the go-to person for customers, answering questions via calls and chats about products, accounts, orders.
• Guide customers through troubleshooting steps during technical hiccups.
• Provide empathetic, enthusiastic customer service that leaves customers satisfied.
• Share insights to help improve products, services, and support processes.
• Collaborate with team members to maintain a positive work environment.
• Maintain up-to-date knowledge of Gabb products and services.

Skills

Customer service

Call center

Troubleshooting

Communication

Tech-savvy

Problem solving

Job description

At Gabb, we\'re on a mission to bring back the magic of childhood. Think outdoor adventures and real connections! We create safe tech that lets kids be kids, even in a digital world. Why? Because families deserve to stay connected without sacrificing safety. Our team is full of optimistic folks who love a good challenge (and having fun!). Join us as we champion a fearless approach to safe tech and help build a brighter future for families everywhere.

Supporting Families During This Digital Era

We are dedicated to creating a safer digital world for kids and empowering parents in this digital age. Our Customer Support team is the heart of that mission, providing exceptional care and guidance to families navigating the world of safe technology. If you love helping people and are passionate about making a difference, we would love for you to join our team!

We are continuously accepting applications and will reach out for our next class!

Be the Gabb Guru.

You\'ll be the go-to person for our customers, answering their questions via calls and chats about products, accounts, orders, and more.

Problem-Solving Pro.

When technical hiccups happen, you\'ll be there to calmly guide customers through troubleshooting steps.

Customer Delight Champion.

Your empathy and enthusiasm will leave customers feeling heard, valued, and excited about Gabb.

Show Ownership.

Your insights and feedback will help us continually improve our products, services, and support processes.

Team Player.

You\'ll collaborate with your fellow team members and create a positive environment for all.

Continual Learning.

Maintain a deep understanding of Gabb products and services as they evolve and new ones are introduced.

What You\'ll Bring

• 1+ year(s) of experience in customer service.
• Prior experience in a contact center, preferably for a technology product or service preferred.
• Basic technical skills and the ability to quickly learn new software, devices, and systems.
• Exceptional communication skills and the ability to actively listen.
• Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately.
• Enthusiastic and can-do attitude that radiates positivity and dedication to each customer

While we value talent from everywhere, we are currently limited to hiring employees who reside in Utah. We appreciate your understanding.

Compensation

This role offers a competitive hourly rate of $18, with the opportunity to earn a quarterly bonus based on performance.

Why You\'ll Love Gabb

• Mission driven to protect kids and make a difference in the world
• Work-life balance with generous PTO, remote-first schedules, and more
• Generously covered insurance premiums (up to 100% based on tenure)
• 401(k) plan with employer match
• Fast-paced startup environment with room for career growth
• Energetic and collaborative company culture
• Pet insurance to keep your furry friend happy and healthy
• Get paid to give your time to the community

Everyone\'s Welcome Here

Gabb is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of background or identity. All applicants will be considered for employment without regard to race, color, religion, sex, disability status, protected veteran status, sexual orientation, pregnancy, or any other protected characteristic.