Customer Support Pro - Safe Tech for Families (Remote)

Gabb Wireless; Lehi (UT); Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Remote-friendly schedules

Generous PTO

Insurance premiums covered

Job summary

Gabb Wireless in Utah is seeking a friendly, capable Customer Support Associate to guide families through our safe-tech products. You’ll answer questions by calls and chats, troubleshoot issues, and help customers feel heard and valued while using Gabb devices.

Bring at least 1 year in customer service, comfortable with learning new software, and a positive, team-oriented attitude. The role offers a competitive $18/hour pay, potential quarterly bonuses, and a remote-friendly, but Utah-based

Qualifications

• 1+ year of customer service experience.
• Experience in a contact center is a plus.
• Basic technical skills and the ability to learn new software quickly.
• Strong communication and active listening skills.
• Good problem solving and troubleshooting abilities.
• Enthusiastic, positive attitude and team spirit.

Responsibilities

• Answer customer questions via calls and chats about products, accounts, orders, and more.
• Troubleshoot technical issues and guide customers through steps.
• Demonstrate empathy, keep customers informed, and ensure a positive experience.
• Collaborate with teammates to improve processes and support quality.

Skills

Customer service

Communication

Active listening

Troubleshooting

Technical literacy

Job description

Gabb Wireless in Utah is seeking a friendly, capable Customer Support Associate to guide families through our safe-tech products. You’ll answer questions by calls and chats, troubleshoot issues, and help customers feel heard and valued while using Gabb devices.

Bring at least 1 year in customer service, comfortable with learning new software, and a positive, team-oriented attitude. The role offers a competitive $18/hour pay, potential quarterly bonuses, and a remote-friendly, but Utah-based