Remote-First Customer Operations Associate

Affirm, Inc.; Palo Alto (CA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health stipends

Tech & wellness stipends

ESPP stock option program

100% subsidized medical coverage

Job summary

Affirm, Inc. is a remote-first company seeking an Operations Associate to join our Customer Operations team. You will resolve escalated inquiries via email and occasional phone, maintain high QA and support cross-functional initiatives.

The role requires 1-3 years of omnichannel customer support experience, English and French proficiency, and the ability to work evenings/weekends. Base pay ranges by location and includes benefits.

Qualifications

• 1-3 years of experience interacting with customers in an omnichannel environment (phone, email, chat, etc).
• Excellent verbal and written communication skills.
• Proficiency in English; French bilingualism a plus.

Responsibilities

• Resolve escalated customer inquiries via predominantly email, with occasional phone support.
• Maintain high QA scores and positive rapport with clients.
• Leverage product/financial knowledge to investigate and resolve issues across a range of cases.

Skills

Omnichannel support

Email support

Cross-functional collaboration

KPI awareness

Google Workspace

Tools

Mac (iOS)

G Suite

Job description

Affirm, Inc. is a remote-first company seeking an Operations Associate to join our Customer Operations team. You will resolve escalated inquiries via email and occasional phone, maintain high QA and support cross-functional initiatives.

The role requires 1-3 years of omnichannel customer support experience, English and French proficiency, and the ability to work evenings/weekends. Base pay ranges by location and includes benefits.