Remote Customer Operations Associate — Growth & Support

Affirm, Inc.; Dallas (TX); Remote; USD 44,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Tech stipends

Flexible time off

ESPP

Job summary

Affirms seeks an Operations Associate to join our Customer Operations team, resolving complex inquiries via email and occasional phone support. You will collaborate cross-functionally, learn new systems, and contribute to improving product features.

Ideal candidates have 1-3 years of omnichannel customer experience, strong communication, and the ability to work independently in a fast-growth environment. Remote-first with some in-person onboarding and flexible schedules are part of the role.

Qualifications

• 1-3 years of experience interacting with customers in an omnichannel environment (email, phone, chat).
• Experience in the financial industry is a plus.
• Ability to deliver high-quality work independently and in a fast-growth environment.

Responsibilities

• Resolve escalated inquiries via email, with occasional phone support.
• Maintain professionalism and high QA scores with clients.
• Apply product and financial knowledge to investigate and resolve issues across cases.

Skills

Multichannel support

English-French

Customer empathy

Analytical thinking

Time management

Team player

Tools

Google Workspace

Mac OS

Job description

Affirms seeks an Operations Associate to join our Customer Operations team, resolving complex inquiries via email and occasional phone support. You will collaborate cross-functionally, learn new systems, and contribute to improving product features.

Ideal candidates have 1-3 years of omnichannel customer experience, strong communication, and the ability to work independently in a fast-growth environment. Remote-first with some in-person onboarding and flexible schedules are part of the role.