Remote-First Customer Operations Associate I

Affirm, Inc.; Minneapolis (MN); Remote; USD 44,000 - 70,000; Full time

Benefits offered by this job

Health coverage for employee and to-be

Monthly stipends for tech setup and健康

Flexible time off and holiday calendar

Job summary

Affirm, Inc. is seeking an Operations Associate to join the Customer Operations team. You will resolve escalated inquiries via email and some calls, maintain high QA scores, and collaborate with cross-functional teams to improve processes and products.

Remote-first with flexible onboarding and paid health benefits are offered. The role requires 1–3 years of omnichannel customer experience, strong English and French communication, and the ability to work evenings and holidays as needed.

Qualifications

• 1–3 years of omnichannel customer interactions (email, phone, chat)
• Strong written and verbal communication skills
• Ability to work independently and in fast-growing environments
• Comfort with data-driven decision making and KPIs

Responsibilities

• Resolve escalated customer inquiries via email, with some phone follow-up
• Maintain high QA scores and professional rapport with clients
• Utilize product/financial knowledge to resolve a range of issues
• Participate in ongoing training and cross-functional projects
• Identify trends and contribute to process and product improvements
• Manage schedules and email channels to drive productivity
• Collaborate across teams to resolve complex customer issues
• Create meeting minutes and procedural updates

Skills

Excellent communication

English & French

Analytical thinking

Cross-functional collaboration

KPI-oriented

Tools

Mac (iOS)

Google Workspace

Job description

Affirm, Inc. is seeking an Operations Associate to join the Customer Operations team. You will resolve escalated inquiries via email and some calls, maintain high QA scores, and collaborate with cross-functional teams to improve processes and products.

Remote-first with flexible onboarding and paid health benefits are offered. The role requires 1–3 years of omnichannel customer experience, strong English and French communication, and the ability to work evenings and holidays as needed.