Remote Fintech Support Specialist (24/7, B2B)

Colibrix; United States; Remote; USD 30,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Paid vacation

Job summary

Colibrix is hiring a Customer Support Specialist to assist clients and partners with technical inquiries related to acquiring and payment systems. You will diagnose issues, guide clients, and work closely with internal teams to ensure rapid resolutions.

We require 1–2 years in fintech, excellent English and Russian communication, and familiarity with payment gateways. This fully remote role offers competitive pay and paid vacations, with 24/7 shift coverage across multiple time zones.

Qualifications

• At least 1–2 years of fintech experience.
• Excellent written and verbal English and Russian.
• Knowledge of the principles of operation, payment terminals and gateways.
• Understanding of the technical aspects of payment processing and data transmission protocols.
• Experience with incident management and monitoring tools.

Responsibilities

• Provide timely technical support to clients and partners regarding acquiring operations and payment systems.
• Register and categorize incoming inquiries, including requests for assistance and error reports.
• Perform initial analysis and diagnose issues during transaction processing and gateway operations.
• Resolve simple technical issues independently and escalate complex problems as needed.
• Advise clients on using software for payment operations and document inquiries.
• Collaborate with other departments to address clients' technical issues promptly.

Skills

Fintech experience

English & Russian

Incident management

CRM systems

Communication skills

Tools

Intercom

JIRA

Grafana

Asana

Job description

Colibrix is hiring a Customer Support Specialist to assist clients and partners with technical inquiries related to acquiring and payment systems. You will diagnose issues, guide clients, and work closely with internal teams to ensure rapid resolutions.

We require 1–2 years in fintech, excellent English and Russian communication, and familiarity with payment gateways. This fully remote role offers competitive pay and paid vacations, with 24/7 shift coverage across multiple time zones.