Technical support specialist in payments infrastructure

Colibrix One; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work

Learning opportunities

Competitive salary

Job summary

Colibrix One приглашает в команду инженера технической поддержки для работы с передовыми платежными технологиями FinTech. Вы обеспечиваете надёжность сервисов, мониторинг и поддержку внутренних команд и партнеров, используя Linux, Prometheus, Grafana и REST API.

Будете работать в сменах, включая ночи и выходные, с возможностями автоматизации на Python, документированием в Confluence и интеграцией внешних систем.

Qualifications

• 1+ года опыта технической поддержки
• Хорошее знание Linux CLI, логов и сетевых прав доступа
• Опыт работы с системами мониторинга
• Понимание ITIL/Jira workflows
• Базовые навыки Python
• Знание REST API
• Свободное владение английским и русским
• Готовность работать по гибкому графику (ночные смены)
• Дополнительные плюсы: Telegram/Slack/Jira боты; FinTech, Docker, CI/CD

Responsibilities

• Предоставлять своевременную техническую поддержку внутренним командам и партнёрам
• Использовать Prometheus, Grafana, Loki и Alertmanager; регистрировать инциденты в Jira Service Management
• Разрабатывать простые инструменты автоматизации (Python скрипты, боты)
• Администрировать Linux-серверы: логи, доступы, сервисы, cron
• Документировать повторяющиеся проблемы в Confluence
• Работать с REST API для интеграций
• Участвовать в сменах 24/7

Skills

Linux CLI

Monitoring & alerting

ITIL/Jira workflows

Python scripting

REST APIs

English & Russian

On-call shift

Documentation

Tools

Prometheus

Grafana

Loki

Alertmanager

Jira Service Management

Confluence

Telegram bots

Slack bots

Docker

CI/CD

Job description

Описание: At COLIBRIX ONE, we're building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include: Global card processing, Digital wallet infrastructure, Cross-border merchant accounts, Alternative payment methods (APMs), Corporate accounts for legal entities. We're a fast-growing team with a passion for innovation, security, and scalability.

Задачи

• Provide timely technical support to internal teams and partners regarding system monitoring and service stability
• Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager Log, analyze, and category incidents in Jira Service Management, and elevate issues when needed
• Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots)
• Administer Linux servers: logs, access control, services, cronjobs
• Document recurring issues and solutions in Confluence
• Work with REST APIs to integrate with third-party systems
• Participate in a 24/7 shift rotation, including nights and weekends

Требования

• 1+ years of experience in technical support
• Strong command of the Linux CLI, logs, services, file permissions, and networking
• Experience working with monitoring and alerting systems
• Understanding of incident and problem management (ITIL or Jira workflows)
• Basic skills in Python scripting
• Understanding of REST APIs
• Excellent written and verbal communication skills in English and Russian
• Willingness to work in a shift-based environment (including on-call)
• Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms
• Будет плюсом: Experience with Telegram, Slack, or Jira bots is a strong plus; Experience in FinTech, acquiring, or payment systems; Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger); Hands-on contributions to automation or monitoring in production environments

Условия

• Opportunity to shape the future of fintech solutions within a growing company
• Collaborative, horizontal team structure that values your expertise and ideas
• Continuous learning and development opportunities to enhance your skills and career growth
• Competitive salary and benefits package
• Flexible work arrangements to support work-life balance