FinTech Systems Support Specialist – Flexible, L2

Colibrix One; United States; Remoto; USD 70.000 - 95.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Flexible work arrangements

Career growth

FinTech exposure

Resumo da vaga

COLIBRIX ONE in the United States is seeking a technically skilled Technical Support Specialist to join our L2 support team. The role focuses on Linux administration, system monitoring, and hands-on troubleshooting, with a shift-based schedule and on-call availability.

You will work with Prometheus, Grafana, Loki, Alertmanager, Jira Service Management, and Confluence, plus develop automation tools and integrate with REST APIs. Fluency in English and Russian is preferred for this role.

Qualificações

• 1+ years of experience in technical support
• Strong Linux CLI, logs, services, file permissions, and networking
• Experience working with monitoring and alerting systems
• Understanding of incident and problem management (ITIL or Jira workflows)
• Basic Python scripting
• Experience with Telegram, Slack, or Jira bots is a strong plus
• Understanding of REST APIs
• Excellent written and verbal communication skills in English and Russian
• Willingness to work in a shift-based environment (including on-call)
• Attention to detail and ability to explain complex technical concepts simply

Responsabilidades

• Provide timely technical support to internal teams and partners regarding system monitoring and service stability
• Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager
• Log, analyze, and categorize incidents in Jira Service Management, and elevate issues when needed
• Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots)
• Administer Linux servers: logs, access control, services, cronjobs
• Document recurring issues and solutions in Confluence
• Work with REST APIs to integrate with third‑party systems

Conhecimentos

Linux CLI

Monitoring systems

Python scripting

REST APIs

Incident management

English and Russian communication

Shift-based on-call readiness

Ferramentas

Prometheus

Grafana

Loki

Alertmanager

Jira Service Management

Confluence

Telegram bots

Slack bots

Docker

Descrição da vaga

COLIBRIX ONE in the United States is seeking a technically skilled Technical Support Specialist to join our L2 support team. The role focuses on Linux administration, system monitoring, and hands-on troubleshooting, with a shift-based schedule and on-call availability.

You will work with Prometheus, Grafana, Loki, Alertmanager, Jira Service Management, and Confluence, plus develop automation tools and integrate with REST APIs. Fluency in English and Russian is preferred for this role.