Payment Support Specialist (Fully Remote)

Jobgether; United States; Remote; USD 52,000 - 84,000; Full time

Benefits offered by this job

Fully remote work

Exposure to blockchain and digital/pay

International collaboration and career

Job summary

Jobgether is hiring for a fully remote customer support role focused on fintech payments. You will handle inquiries across email, live chat, and ticketing systems and resolve payment-related issues with attention to detail. The role requires B2+ English and professional Russian, with experience in fintech or digital products.

You will collaborate with cross-functional teams, investigate incidents, and contribute to platform performance improvements in a globally distributed team.

Qualifications

• B2+ English and professional Russian with strong written and verbal communication skills.
• Experience in customer support, ideally in fintech, payments, or digital products.
• Analytical troubleshooting skills and attention to detail in financial transactions.

Responsibilities

• Deliver timely and professional customer support across email, live chat, and ticketing systems.
• Resolve payment-related inquiries including failed transactions, account questions, and payment troubleshooting.
• Work with cross-functional teams to investigate incidents and improve platform performance.

Skills

B2+ English

Professional Russian communication

Job description

• Deliver timely and professional customer support across email, live chat, and ticketing systems.
• Resolve payment-related inquiries including failed transactions, account questions, and payment troubleshooting.
• Work with cross-functional teams to investigate incidents and improve platform performance.

What you need:

• B2+ English and professional Russian with strong written and verbal communication skills.
• Experience in customer support, ideally in fintech, payments, or digital products.
• Analytical troubleshooting skills and attention to detail in financial transactions.

What we offer:

• Fully remote work within a globally distributed team.
• Career development and exposure to blockchain, cryptocurrency, and digital payments.
• Constructive feedback culture, international collaboration, and opportunities for advancement.

Jobgether

The company operates at the intersection of traditional finance and blockchain technology, delivering fintech payment solutions and customer experiences. The team is international and fully remote, with a fast-growing, collaborative culture that values initiative and continuous learning.