Technical Support Specialist

Colibrix; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Continuous learning opportunities

Competitive salary and benefits

Job summary

COLIBRIX ONE is seeking a technically skilled Technical Support Specialist to join our growing L2 support team. This role suits someone with a solid background in Linux administration, system monitoring, and hands-on troubleshooting in a FinTech environment.

You will work in a shift-based schedule, automate routine tasks with Python, and collaborate across internal teams using Prometheus, Grafana, Loki, Alertmanager, and Jira Service Management to keep services reliable.

Qualifications

• 1+ years of experience in technical support.
• Strong command of the Linux CLI, logs, services, file permissions, and networking.
• Experience with monitoring and alerting systems.
• Understanding of ITIL or Jira workflows and incident/problem management.
• Basic Python scripting skills.
• Experience with Telegram, Slack, or Jira bots is a strong plus.
• Excellent written and verbal English and Russian communication.
• Willingness to work in a shift-based environment.
• Attention to detail and ability to explain complex technical concepts clearly.

Responsibilities

• Provide timely technical support to internal teams and partners on system monitoring and stability.
• Maintain and use monitoring tools such as Prometheus, Grafana, Loki, and Alertmanager.
• Log, analyze, and categorize incidents in Jira Service Management and escalate when needed.
• Develop small automation tools using Python scripts and bots for Telegram/Slack/Jira.
• Administer Linux servers including logs, access control, services, and cronjobs.
• Document recurring issues and solutions in Confluence.
• Work with REST APIs to integrate with third-party systems.
• Participate in a 24/7 shift rotation, including nights and weekends.

Skills

Linux CLI

Python scripting

Incident management

Monitoring systems

Jira Service Management

English and Russian

Shift work

Automation tooling

REST APIs

Docker

Tools

Prometheus

Grafana

Loki

Alertmanager

Confluence

Jira

Telegram bots

Slack bots

Job description

Location: Armenia; Georgia; Kazakhstan; Poland

Join COLIBRIX ONE – Innovating the Future of Payments

AtCOLIBRIX ONE*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:

• Global card processing
• Digital wallet infrastructure
• Cross-border merchant accounts
• Alternative payment methods (APMs)
• Corporate accounts for legal entities

We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech.

At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.

About The role:

We’re looking for a technically skilled Technical Support Specialist to join our growing L2 support team. This role is ideal for someone with a solid background in Linux administration, system monitoring, and hands‑on troubleshooting. The ideal candidate is passionate about system reliability, enjoys automating routine tasks, and is comfortable working in a shift-based schedule. Experience in IT operations, FinTech, or payments infrastructure is a strong advantage.

Responsibilities:

• Provide timely technical support to internal teams and partners regarding system monitoring and service stability
• Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager
• Log, analyze, and categorize incidents in Jira Service Management, and elevate issues when needed
• Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots)
• Administer Linux servers: logs, access control, services, cronjobs
• Document recurring issues and solutions in Confluence
• Work with REST APIs to integrate with third‑party systems
• Participate in a 24/7 shift rotation, including nights and weekends

Requirements:

• 1+ years of experience in technical support
• Strong command of the Linux CLI, logs, services, file permissions, and networking
• Experience working with monitoring and alerting systems
• Understanding of incident and problem management (ITIL or Jira workflows)
• Basic skills in Python scripting
• Experience with Telegram, Slack, or Jira bots is a strong plus
• Understanding of REST APIs
• Excellent written and verbal communication skills in English and Russian
• Willingness to work in a shift‑based environment (including on‑call)
• Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms

Nice to Have:

• Experience in FinTech, acquiring, or payment systems
• Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger)
• Hands‑on contributions to automation or monitoring in production environments

What we offer:

• Opportunity to shape the future of fintech solutions within a growing company
• Collaborative, horizontal team structure that values your expertise and ideas
• Continuous learning and development opportunities to enhance your skills and career growth
• Competitive salary and benefits package
• Flexible work arrangements to support work‑life balance

* Please note that this position is offered within the COLIBRIX ONE. Employment will be under the appropriate legal entity based on the role and location.