Remote FinTech Customer Support Specialist

Cherry Technologies, Inc.; Oregon; Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Fully remote

Equity grant

Medical, vision & dental benefits

Annual bonus target

Job summary

Cherry Technologies, Inc. is seeking a Customer Support Specialist for US-based day shift. You will resolve Provider and Consumer inquiries across phone, chat, email and SMS, delivering one-touch resolutions while maintaining high customer satisfaction.

The role supports a fast-growing fintech environment and requires 1+ year of experience in customer support. The compensation package includes a $75,000 base salary and a $25,000 variable target, for a total on-target earnings of $100,000, plus a

Qualifications

• 1+ years of experience in customer support or related role.
• Experience supporting consumer lending, fintech, or other financial products preferred.
• Strong multi-tasking and de-escalation across voice, chat, email and SMS.
• Exceptional prioritization, organization, and attention to detail.
• Experience in a startup environment is a plus.

Responsibilities

• Resolve inquiries with one-touch resolution across phone, live chat, email, and SMS.
• Handle high volume of inbound/outbound interactions with quality and efficiency.
• Investigate inquiries, assess activity, and provide timely resolutions.
• De-escalate complex situations with professionalism and empathy.
• Accurately document interactions and issues.
• Collaborate with leadership to improve customer experience and processes.
• Support growth across departments in a fast-paced fintech setting.
• Maintain weekend and holiday availability as needed.

Skills

Customer support

Omni-channel support

Attention to detail

Communication skills

Startup experience

Excel/Google Sheets

Education

High school diploma or GED

College degree preferred

Job description

Cherry Technologies, Inc. is seeking a Customer Support Specialist for US-based day shift. You will resolve Provider and Consumer inquiries across phone, chat, email and SMS, delivering one-touch resolutions while maintaining high customer satisfaction.

The role supports a fast-growing fintech environment and requires 1+ year of experience in customer support. The compensation package includes a $75,000 base salary and a $25,000 variable target, for a total on-target earnings of $100,000, plus a