Remote FinTech Customer Support Specialist — Growth & Impact

Cherry; United States; Remote; USD 31,200 - 53,600; Full time

Benefits offered by this job

Medical, vision, and dental benefits

Generous equity grant

Summer and winter company retreats

Job summary

A growing FinTech company is seeking a Customer Support Specialist to provide exceptional service. You will engage with customers, handle inquiries across multiple channels, and contribute to improving service delivery. Ideal candidates have a strong work ethic, experience in customer support, and excellent communication skills. This role offers a competitive compensation package including base pay, bonuses, and equity grant. Flexible shifts required including weekends.

Qualifications

• 1+ years of experience in customer support required.
• Experience with consumer lending or financial products preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Work with customers to satisfy inquiries with one-call resolution.
• Handle inbound/outbound calls, live chats, emails, and texts.
• Provide problem-solving resolutions to inquiries.

Skills

Customer support experience

Ability to multi-task

Problem-solving

Attention to detail

Communication skills

Education

High school diploma or GED

College Degree

Tools

Excel

Google Sheets

Job description

A growing FinTech company is seeking a Customer Support Specialist to provide exceptional service. You will engage with customers, handle inquiries across multiple channels, and contribute to improving service delivery. Ideal candidates have a strong work ethic, experience in customer support, and excellent communication skills. This role offers a competitive compensation package including base pay, bonuses, and equity grant. Flexible shifts required including weekends.