Remote Fintech Customer Care Leader

Arsenault; Los Angeles (CA); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Attractive equity position

Semi-annual token bonuses

Job summary

A growing fintech startup in Los Angeles is seeking an experienced Customer Care Manager to enhance customer experience and build effective support processes. Ideal candidates will have over 5 years of experience leading customer care teams in a fintech context, fluency in English, and a passion for blockchain technology. The position offers a competitive salary, equity opportunities, and a 99% remote work environment with occasional in-person meetings.

Qualifications

• 5+ years managing customer care teams for a fintech or neo-bank.
• Experience owning customer care training systems or projects.
• Interest in blockchain/cryptocurrency.

Responsibilities

• Lead your team to deliver outstanding customer experience.
• Serve as point for high priority requests or investigations.
• Create hiring plans and processes to scale your team.
• Build support processes with other departments.
• Advocate for customers and find long-term solutions.
• Develop training systems and customer tutorials.
• Supervise day-to-day operations and respond to issues.
• QA team work weekly for continuous improvement.
• Manage customer care departmental budget.
• Stay informed on industry techniques.

Skills

Managing customer care teams

Fluent in English (written and verbal)

Security and privacy focus

Tech savvy with new tools

Empathy and problem-solving

Tools

Zendesk

Job description

A growing fintech startup in Los Angeles is seeking an experienced Customer Care Manager to enhance customer experience and build effective support processes. Ideal candidates will have over 5 years of experience leading customer care teams in a fintech context, fluency in English, and a passion for blockchain technology. The position offers a competitive salary, equity opportunities, and a 99% remote work environment with occasional in-person meetings.