Fintech Support Specialist, Troubleshooter & Advocate

Unit21; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Company-paid medical, dental and vision insurance

Unlimited paid time off

Generous leave programs

Charity matching

Home office set-up stipend

Lunch provided multiple times a week

Job summary

A growing fintech startup is looking for a Customer Support Specialist to drive value across the customer base. The role involves managing customer inquiries, troubleshooting issues, and enhancing user experience through effective communication. The ideal candidate will have at least 2 years of customer-facing experience, strong problem-solving skills, and the ability to explain technical concepts in easy-to-understand language. Competitive salary and comprehensive benefits are offered.

Qualifications

• 2+ years of experience in customer-facing roles.
• Ability to communicate complex technical problems.
• Strong interpersonal skills for team and customer interactions.

Responsibilities

• Manage incoming customer support tickets.
• Understand customer problems and prioritize solutions.
• Provide first-level resolution for technical issues.

Skills

Customer service experience

Technical support

Communication skills

Problem-solving skills

Interpersonal skills

Education

Bachelor’s degree or equivalent work experience

Tools

Zendesk

SQL

Job description

A growing fintech startup is looking for a Customer Support Specialist to drive value across the customer base. The role involves managing customer inquiries, troubleshooting issues, and enhancing user experience through effective communication. The ideal candidate will have at least 2 years of customer-facing experience, strong problem-solving skills, and the ability to explain technical concepts in easy-to-understand language. Competitive salary and comprehensive benefits are offered.