Remote Call Center Team Leader for Fintech Growth

Ninja Partners LLC; Texas; A distancia; USD 37.000 - 46.000; Jornada completa

Descripción de la vacante

SupportNinja is seeking a Team Leader to guide and support a remote call center team, ensuring top-tier customer experiences and adherence to KPIs. You will coach, monitor performance, and collaborate with cross-functional teams to optimize workflows while maintaining high service quality in fintech-related environments.

Required: 3+ years in a representative role, 1+ year leadership in a call center, strong communication skills, and fintech familiarity.

Formación

• 3+ years of experience in a role equivalent to a representative position
• 1+ year of leadership/supervisory experience in a call center or customer support environment preferred
• Strong verbal and written communication skills
• Strong knowledge of customer service and technical support principles and practices
• Experience in the fintech industry preferred

Responsabilidades

• Provide effective leadership and supervision to a team of representatives
• Set clear performance expectations and goals for team members and ensure alignment with objectives
• Coach, mentor, and motivate team members to enhance skills and performance
• Address employee concerns, conflicts, and performance issues promptly
• Monitor team performance and ensure adherence to SLAs and KPIs
• Collaborate with cross-functional teams to streamline processes and optimize workflows
• Maintain high levels of customer service quality and satisfaction
• Regularly communicate with clients and provide performance reports

Conocimientos

Team leadership

Customer service knowledge

Communication skills

Problem solving

Client-facing experience

Fintech industry knowledge

Herramientas

CRM

Descripción del empleo

SupportNinja is seeking a Team Leader to guide and support a remote call center team, ensuring top-tier customer experiences and adherence to KPIs. You will coach, monitor performance, and collaborate with cross-functional teams to optimize workflows while maintaining high service quality in fintech-related environments.

Required: 3+ years in a representative role, 1+ year leadership in a call center, strong communication skills, and fintech familiarity.