Remote FinTech Support Specialist — Help Shape Product

Drive Capital; Denver (CO); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Equity in the company

Supportive team environment

Opportunities for growth

Job summary

Drive Capital is looking for a Product Support Specialist in Denver, CO to provide excellent customer service and technical support for their fintech platform. Candidates should have strong communication skills and 2+ years of relevant experience. This full-time role offers the chance to work remotely or in a hybrid model, with opportunities for growth. Responsibilities include resolving customer inquiries, maintaining support documentation, and collaborating with engineering teams on complex issues.

Qualifications

• 2+ years experience in customer support or technical support for software.
• Excellent written and verbal communication skills.
• Basic understanding of web applications and APIs.

Responsibilities

• Provide timely responses to customer support requests.
• Investigate technical problems reported by users.
• Create and maintain support documentation.

Skills

Customer Support

Problem-Solving

Technical Aptitude

Communication Skills

Empathy

Tools

APIs

Helpdesk Systems

Job description

Drive Capital is looking for a Product Support Specialist in Denver, CO to provide excellent customer service and technical support for their fintech platform. Candidates should have strong communication skills and 2+ years of relevant experience. This full-time role offers the chance to work remotely or in a hybrid model, with opportunities for growth. Responsibilities include resolving customer inquiries, maintaining support documentation, and collaborating with engineering teams on complex issues.