FinTech Digital Support Lead (Remote | Hybrid)

Glide; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

$100 monthly health and wellness stipend

$100 weekly meal stipend

Unlimited PTO and sick days

Hybrid working environment

Job summary

A dynamic fintech startup is seeking a Digital Support Manager to enhance their support for community banks. This role involves managing client interactions post-launch, leveraging banking knowledge to solve complex issues, and collaborating to improve products. Ideal candidates will have experience in banking, strong communication skills, and the ability to work in a startup environment. The position offers competitive compensation, health benefits, unlimited PTO, and a hybrid work model in NYC.

Qualifications

• Experience in banking or credit unions with knowledge of core systems and regulatory requirements.
• Proven ability to diagnose underlying client issues effectively.
• Comfort in a fast-paced startup environment.

Responsibilities

• Manage inbound support requests for clients post go-live.
• Collaborate with clients to understand their operational workflows.
• Identify patterns in support requests to enhance product feedback.

Skills

Client-first mindset

Strong written and verbal communication

Ability to manage multiple issues

Natural curiosity

Tools

Asana

Zendesk

Job description

A dynamic fintech startup is seeking a Digital Support Manager to enhance their support for community banks. This role involves managing client interactions post-launch, leveraging banking knowledge to solve complex issues, and collaborating to improve products. Ideal candidates will have experience in banking, strong communication skills, and the ability to work in a startup environment. The position offers competitive compensation, health benefits, unlimited PTO, and a hybrid work model in NYC.