Client Support Lead – Fintech, NYC Onsite, Equity

Menlo Ventures; New York (NY); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Strong team collaboration

High-impact work environment

Great office space

Lunch provided

Job summary

A leading financial technology firm in New York City is looking for a Client Support Specialist. This role involves acting as a liaison between users and the product, solving client inquiries, and collaborating with internal teams to enhance the user experience. Ideal candidates have experience in client support, excellent communication skills, and a proactive problem-solving attitude. This full-time position offers a competitive salary between $95K and $110K and requires onsite attendance for teamwork and collaboration.

Qualifications

• Demonstrated experience in a senior support or team lead capacity.
• Experience in a client-facing or support role, preferably in B2B or fintech.
• Excellent written and verbal communication skills.

Responsibilities

• Troubleshoot and resolve client inquiries effectively.
• Serve as the primary escalation point for complex client issues.
• Provide exceptional client experiences through effective communication.

Skills

Problem-solving

Client communication

Proactive learning

Technical expertise

Job description

A leading financial technology firm in New York City is looking for a Client Support Specialist. This role involves acting as a liaison between users and the product, solving client inquiries, and collaborating with internal teams to enhance the user experience. Ideal candidates have experience in client support, excellent communication skills, and a proactive problem-solving attitude. This full-time position offers a competitive salary between $95K and $110K and requires onsite attendance for teamwork and collaboration.