Remote Support Manager - FinTech Customer Excellence

VeriPark; Turkey (NC); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote Work Support

Health Insurance

Birthday Leave

Training Opportunities

Diverse Community

Job summary

A global technology company is seeking a Support Manager to oversee post-implementation support for software solutions in financial institutions. Candidates should have over 8 years of experience, primarily in managing support teams and enhancing customer relationships. This role involves monitoring project tickets, providing status reports, and developing team talent. The company offers remote flexibility, competitive benefits, and a vibrant community. Join a workplace that encourages growth and celebrates diversity.

Qualifications

• Minimum of 8 years experience in support for software solutions in financial institutions.
• Experience managing support teams at L2/L3 levels.
• Understanding of Test Management Practices.

Responsibilities

• Plan weekly and monitor open tickets.
• Maintain customer relationships to increase satisfaction.
• Prepare regular status reports for clients.
• Train and develop team members.
• Drive continuous improvement initiatives.

Skills

Communication Skills

Problem-Solving mindset

Team Management

Customer Management

Education

Bachelor’s Degree in IT or Computer Science

Job description

A global technology company is seeking a Support Manager to oversee post-implementation support for software solutions in financial institutions. Candidates should have over 8 years of experience, primarily in managing support teams and enhancing customer relationships. This role involves monitoring project tickets, providing status reports, and developing team talent. The company offers remote flexibility, competitive benefits, and a vibrant community. Join a workplace that encourages growth and celebrates diversity.