Remote Financial Counseling Team Lead

R1 RCM Holdco Inc.; St. Francis (SD); Remote; USD 58,000 - 73,000; Full time

Job summary

R1 RCM Inc. is seeking a Training and Onboarding Leader to support the onboarding of new associates and drive the development of training materials.

You will mentor staff, run regular meetings, and ensure alignment with financial counseling goals across leadership and support functions. You will coordinate with the leadership team to optimize staffing, monitor performance, and deliver metrics-driven insights to improve patient experiences and financial outcomes.

Qualifications

• Minimum of 3 years of experience, including at least 1 year in a management role.
• Bachelor's degree or equivalent experience considered in lieu of a degree.

Responsibilities

• Support training and onboarding activities of new associates. Assist with recruiting activities as needed.
• Lead regular 1:1 meetings with associates to progress initiatives and provide mentorship.
• Develop content for and lead team meetings reviewing financial counseling metrics and performance targets.
• Monitor and report on employee responsibilities, shift schedules, and leave coverage.
• Drive excellent customer service by coaching associates to provide a great patient experience.
• Perform screening and conversion activities as dictated by business needs and ensure Medicaid/funding eligibility processes are integrated into protocols.
• Coordinate with leadership to optimize staffing coverage and service line prioritization.
• Provide support for high-level escalations from leadership and prepare key metrics reports.

Education

Bachelor's degree or equivalent

Job description

R1 RCM Inc. is seeking a Training and Onboarding Leader to support the onboarding of new associates and drive the development of training materials.

You will mentor staff, run regular meetings, and ensure alignment with financial counseling goals across leadership and support functions. You will coordinate with the leadership team to optimize staffing, monitor performance, and deliver metrics-driven insights to improve patient experiences and financial outcomes.