Supervisor, Financial Counseling

R1 RCM Holdco Inc.; St. Francis (SD); Remote; USD 58,000 - 73,000; Full time

Job summary

R1 RCM Inc. is seeking a Training and Onboarding Leader to support the onboarding of new associates and drive the development of training materials.

You will mentor staff, run regular meetings, and ensure alignment with financial counseling goals across leadership and support functions. You will coordinate with the leadership team to optimize staffing, monitor performance, and deliver metrics-driven insights to improve patient experiences and financial outcomes.

Qualifications

• Minimum of 3 years of experience, including at least 1 year in a management role.
• Bachelor's degree or equivalent experience considered in lieu of a degree.

Responsibilities

• Support training and onboarding activities of new associates. Assist with recruiting activities as needed.
• Lead regular 1:1 meetings with associates to progress initiatives and provide mentorship.
• Develop content for and lead team meetings reviewing financial counseling metrics and performance targets.
• Monitor and report on employee responsibilities, shift schedules, and leave coverage.
• Drive excellent customer service by coaching associates to provide a great patient experience.
• Perform screening and conversion activities as dictated by business needs and ensure Medicaid/funding eligibility processes are integrated into protocols.
• Coordinate with leadership to optimize staffing coverage and service line prioritization.
• Provide support for high-level escalations from leadership and prepare key metrics reports.

Education

Bachelor's degree or equivalent

Job description

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers. All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Essential Responsibilities

• Support training and onboarding activities of new associates. Assist with recruiting activities as needed.
• Recommend and make updates to operating guides, job aids, and other training materials as needed.
• Encourage team members to expand their knowledge base by taking on stretch opportunities and encourage willingness to perform duties outside of their day-to-day responsibilities.
• Lead regular 1:1 meetings with associates as needed to progress initiatives, address performance, and provide mentorship.
• Develop content for and/or lead daily/weekly team meetings with staff as directed by leadership including detailed review of financial counseling metrics and holding team members accountable for performance targets.
• Conduct regular onsite leadership rounding, including quality measurement of staff to patient interactions and coaching.
• Work in partnership with leadership team to execute staffing coverage strategy and service line prioritization.
• Regularly track and report out on employee responsibilities, shift schedules, and Leave coverages.
• Drive excellent customer service by demonstrating and coaching associates on methods of going above and beyond to create a great experience for patients.
• Supervise a team of associates responsible for completing financial screening for uninsured patients and identify financial assistance programs for patients unable to meet their financial obligations.
• Perform screening and conversion activities where needed as dictated by business need, such as out of office coverage or case escalations.
• Research Medicaid and other Funding Source eligibility, enrollment, and documentation requirements for acute hospital accounts.
• Ensure appropriate Medicaid and other Funding Source eligibility, enrollment, and documentation requirements for acute hospital accounts are integrated into all associate protocols.
• Monitor Financial Counseling account actions to ensure that guidelines and policies are being followed.
• Evaluate process and procedures and coordinate with the National Financial Counseling leadership team to promote best in class uninsured patient screenings and conversion activities.
• Serve as liaison between Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage.
• Establish working relationships with internal and external counterparts to facilitate collaboration.
• Address escalated at-risk accounts and ensure effective execution for delays of service for any elective, non-urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service.
• Provide support to address high level escalations from internal and external leadership.
• Prepare, analyze, and provide daily, weekly, and/or monthly key metrics reports as assigned.
• Monitor and address individual associate performance deficiencies as needed.
• Monitor Financial Counseling team performance to assure that performance targets are met and applicable guidelines and policies are being followed.
• Develop and coach associates as needed to support career growth and promote high-quality activity.
• Perform in-depth analysis of performance and productivity metrics to identify root causes of defects and areas of opportunity.
• Perform periodic site visits to assess financial counseling operations.
• Perform all other duties and projects as assigned.

Education Level

Bachelor's - Equivalent experience will be considered in lieu of a degree

Experience Level

Minimum of 3 years of experience, including at least 1 year in a management role

Licenses and Certifications

Not Specified

Skills

Not Specified

Physical Demands

• Sitting
• Standing
• Extended Computer Usage
• Walking

Work Environment

• Well-lit
• Remote
• Noise Level -Quite
• Climate Controlled

For this US-based position, the base pay range is $57,640.00 - $73,102.94 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 5.00%

Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.

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