Remote Financial Concierge | Customer Experience Banker

Huntington Bancshares, Inc.; Carmel (IN); Hybrid; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Huntington Bancshares, Inc. in Carmel, IN, is seeking a Customer Experience Banker who acts as a financial concierge for walk-in customers.

You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit, loan, and banking services while delivering exemplary service. This role involves proactive outreach, educating customers on bank products and technology, handling transactions accurately, and adhering to risk and regulatory policies.

Qualifikationen

• High School Diploma or GED and 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Preferred: 1 year+ in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Aufgaben

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

Kenntnisse

Customer service

Sales

Communication

Relationship building

Banking knowledge

Ausbildung

High School Diploma or GED

Bachelor's Degree

Jobbeschreibung

Huntington Bancshares, Inc. in Carmel, IN, is seeking a Customer Experience Banker who acts as a financial concierge for walk-in customers.

You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit, loan, and banking services while delivering exemplary service. This role involves proactive outreach, educating customers on bank products and technology, handling transactions accurately, and adhering to risk and regulatory policies.