Remote Financial Aid Strategist for Student Success

Post University; Hydaburg (AK); Remote; USD 41.000 - 50.000; Vollzeit

Zusammenfassung

Post University is seeking a Remote Financial Aid Advisor to support online learners through tuition and financial aid processes. You will guide students through payment options, collect documentation, and ensure compliance with federal and institutional policies, delivering excellent service and retention support.

The role requires collaboration with Admissions, Student Accounts, Registrar and Advising, strong communication, problem-solving, and meticulous data entry.

Qualifikationen

• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.

Aufgaben

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
• In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.

Kenntnisse

Communication

Customer service

Problem-solving

Ausbildung

Associate’s degree or equivalent

Tools

Microsoft Office

University systems

Jobbeschreibung

Post University is seeking a Remote Financial Aid Advisor to support online learners through tuition and financial aid processes. You will guide students through payment options, collect documentation, and ensure compliance with federal and institutional policies, delivering excellent service and retention support.

The role requires collaboration with Admissions, Student Accounts, Registrar and Advising, strong communication, problem-solving, and meticulous data entry.