Remote Financial Aid Specialist I

Liberty University; Lynchburg (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Contact Center Agent to efficiently manage inbound and outbound communications related to student financial aid. This position requires excellent communication skills and the ability to maintain accurate student records while providing outstanding service.

Key responsibilities include responding to student inquiries via phone, chat, and email, as well as performing follow-ups and managing special projects. A Bachelor's degree and familiarity with financial aid processes are preferred.

Qualifications

• Ability to work flexible hours including weekends.
• Fluency in Spanish or American Sign Language preferred.
• Proficient in using Microsoft Office applications.

Responsibilities

• Serve as a primary contact for financial aid inquiries.
• Perform proactive outreach to students regarding financial aid.
• Maintain accurate records for each student account.

Skills

Excellent communication skills

Customer service

Organizational skills

Detail-oriented

Problem-solving

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SharePoint

Bizflow

Banner software

Job description

The Chronicle Of Higher Education, Inc. is seeking a Contact Center Agent to efficiently manage inbound and outbound communications related to student financial aid. This position requires excellent communication skills and the ability to maintain accurate student records while providing outstanding service.

Key responsibilities include responding to student inquiries via phone, chat, and email, as well as performing follow-ups and managing special projects. A Bachelor's degree and familiarity with financial aid processes are preferred.