Remote Financial Aid Advisor - Student Support

American Public University System, Inc.; Oregon; Hybrid; USD 42,000 - 56,000; Full time

Job summary

American Public University System, including American Military University, is seeking a Financial Aid Advisor to provide phone-based financial aid support and counseling to students in a call center environment. You will educate students on Federal Student Aid and ensure accurate packaging of funding to enable course access and degree completion.

The role emphasizes strong customer service, adherence to policies, and collaboration with other departments to support student success.

Qualifications

• 1-2 years of demonstrated customer service experience.
• Strong interpersonal, verbal and written communications skills.
• Associate's degree required.
• Solutions oriented attitude with demonstrated critical thinking and problem solving skills.
• Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision.
• High level of telephone etiquette and professionalism.
• Basic math skills.
• General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams.

Responsibilities

• Conduct inbound phone-based discussions, advising and educating students on various forms of Federal Student Aid.
• Provide a high level of customer service, ensuring the student is packaged with funding to access courses and pursue degree completion.
• Actively engages in problem solving and regularly works with basic math skills to review financial aid package information to ensure correct processing.
• Seeks out opportunities to enhance the student experience and promote high-quality service.
• Leverages financial aid and student databases to perform research while on phone calls to assist students and parents through the financial aid cycle in real time.
• Ensures daily duties are met within established Service Level Agreements and remains flexible to daily workflow as a result of staffing and business needs.
• Consistently meets department quality and productivity metrics.
• Collaborates with other University departments including Admissions, Advising & Student Support on an as needed basis.
• Maintains accurate knowledge of the University's products and services.
• Understands and adheres to laws, regulations, policies and procedures, and compliance requirements, staying current on industry standards.
• Maintains eligibility to access the NSLDS, as defined by the US Department of Education.
• Supports and contributes to the organization's commitment to diversity, equity, inclusion and belonging.
• Performs other duties as directed, requested or assigned

Skills

Customer service

Communication skills

Mathematics

Phone etiquette

Problem solving

Time management

Education

Associate's degree

Tools

Microsoft Office

Job description

American Public University System, including American Military University, is seeking a Financial Aid Advisor to provide phone-based financial aid support and counseling to students in a call center environment. You will educate students on Federal Student Aid and ensure accurate packaging of funding to enable course access and degree completion.

The role emphasizes strong customer service, adherence to policies, and collaboration with other departments to support student success.