Financial Aid Advisor

American Public University System; United States; À distance; USD 40 000 - 55 000; Plein temps

Résumé du poste

American Public University System, Inc. is seeking a student financial aid support specialist to advise students on Federal Student Aid and ensure funding for degree programs. You will deliver high-quality service, resolve issues in real time using financial aid data, and collaborate with Admissions, Advising and Student Support as needed.

The role requires 1–2 years of customer service experience, an associate’s degree, and strong communication skills, with proficiency in Microsoft Office tools.

Qualifications

• 1–2 years of demonstrated customer service experience.
• Strong interpersonal, verbal and written communications skills.
• Associate's degree required.
• Solutions oriented attitude with critical thinking and problem solving skills.
• Excellent organization and time management with ability to multi-task with minimal supervision.
• High level of telephone etiquette and professionalism.
• General proficiency with Microsoft Office (Word, Excel, Outlook & Teams).

Responsabilités

• Conducts inbound phone-based discussions advising and educating students on Federal Student Aid.
• Provides high level of customer service ensuring students are funded to access courses and pursue degrees.
• Engages in problem solving and uses basic math to review financial aid package information.
• Promotes high-quality service and enhances the student experience.
• Researches with financial aid and student databases to assist students and parents in real time.
• Meets daily duties within established Service Level Agreements and adapts to workflow needs.
• Collaborates with Admissions, Advising & Student Support as needed.
• Maintains accurate knowledge of the University’s products and services.
• Adheres to laws, regulations, policies, and compliance requirements; stays current on industry standards.
• Maintains NSLDS eligibility as defined by the US Department of Education.
• Supports diversity, equity, inclusion and belonging.
• Performs other duties as directed.

Connaissances

Customer service

Verbal communications

Written communications

Interpersonal skills

Problem solving

Time management

Phone etiquette

Basic math

Formation

Associate's degree

Outils

Microsoft Office

Word

Excel

Outlook

Teams

Description du poste

Responsibilities:

• Conducts inbound phone-based discussions, advising and educating students on various forms of Federal Student Aid
• Provides a high level of customer service, ensuring that the student is packaged with funding to access courses and pursue degree completion
• Actively engages in problem solving and regularly works with basic math skills to review financial aid package information to ensure correct processing.
• Seeks out opportunities to enhance the student experience and promote high-quality service
• Leverages financial aid and student databases to performs research while on phone calls to assist students and parents through the financial aid cycle in real time
• Ensures daily duties are met within established Service Level Agreements and remains flexible to daily workflow as a result of staffing and business needs
• Consistently meets department quality and productivity metrics
• Collaborates with other University departments including Admissions, Advising & Student Support on an as needed basis
• Maintains accurate knowledge of the University’s products and services
• Understands and adheres to laws, regulations, policies and procedures, and compliance requirements, staying current on industry standards
• Maintains eligibility to access the National Student Loan Data System (NSLDS),as defined by the US Department of Education. To maintain access to NSLDS, one must not have defaulted on any student loan in the past, be in default currently or have issues with access to NSLDS in the future
• Supports and contributes to the organization’s commitment to diversity, equity, inclusion and belonging.
• Performs other duties as directed, requested or assigned

Requirements/Education:

• 1-2 years of demonstrated customer service experience
• Strong interpersonal, verbal and written communications skills
• Associate's degree required
• Solutions oriented attitude with demonstrated critical thinking and problem solving skills
• Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision
• High level of telephone etiquette and professionalism
• Basic math skills
• General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams

Work Schedule:

Schedule will depend on the need at the time of hiring.

About Us:

the company (the System) is accredited by the Higher Learning Commission (HLC) (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. HLC accredits degree-granting institutions nationwide and is also recognized by the Council for Higher Education Accreditation. The System is comprised of American Military University, American Public University, Rasmussen University, and Hondros College of Nursing. The System is authorized by the West Virginia Higher Education Policy Commission and other appropriate agencies in the states where it has campuses. The System is authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education. the company, Inc., which operates the System, is a wholly owned subsidiary of American Public Education, Inc. the company, American Public University, and American Military University are not affiliated with American University or the U.S. Military.

It is the policy of the company (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. the company (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.