Remote Field Technical Consultant, Diagnostics & POC

Abbott; United States; Remote; USD 61,000 - 123,000; Full time

Job summary

Abbott invites applications for a field-based Technical Consultant role within the Rapid Diagnostics division. The position is remote in the United States, based in Cleveland/Columbus, Ohio, with up to 75% travel.

You will train customers, support verification studies, and lead POC Link connectivity and integration initiatives. Required are a science degree (Medical Technology or Nursing), 3+ years in clinical labs or critical care, and strong communication skills.

Qualifications

• Bachelor of Science degree in Medical Technology or Nursing from an accredited college or university.
• Registered Medical Technologist or Registered Nurse in state of residence.
• Minimum of 3 years continuous experience as a Medical Technologist in a clinical lab environment or as a Registered Nurse in a critical-care or infectious disease environment.
• At least one year of related implementation or Point-of-Care Testing experience.
• Competent in computer operation including Microsoft Word, Excel, PowerPoint, and Outlook in addition to PDF files.
• Outstanding written and verbal communication skills, including a demonstrated ability to clearly and effectively teach complex subjects to a diverse audience.
• Ability to work with a diverse team on multiple tasks is critical.

Responsibilities

• Provide on-site technical and clinical training on Abbott Infectious Disease products, including instruments and visual read tests.
• Provide on-site customer assistance in verification studies in compliance with CLIA, CAP, COLA, and TJC, on all ARDx-IDDM products as applicable.
• Create consultative, advising relationships with customers regarding technically relevant issues, product utilization, and optimizing technical processes.
• Lead POC Link connectivity efforts with both new and existing customers, ensuring seamless integration.
• Act as a technical liaison during POC Link evaluations aligning implementation strategies with customer-specific requirements and IT infrastructure.
• Continuously monitor and evaluate POC Link performance, identifying opportunities for optimization and proactively resolving connection issues.
• Educate customers on the clinical and operational value of POC Link, including enhanced workflow efficiency, testing volumes, positivity rates, and other actionable data insights.
• Eloquently communicates Abbott’s message at the highest-level customer meetings.
• Anticipate customers’ needs and provide solutions for seamless integration of products and best lab practices.
• Present professional educational programs to medical and laboratory staff as needed.
• Communicate and collaborate with team members in discovering and managing troubleshootingevents.
• Communicate to peers new advances or changing trends identified in the healthcare marketplace.
• Assist sales with in-servicing and continuing education in key accounts to ensure correct technique is maintained and that the medical/lab staff understands the clinical utility and benefit of the rapid turnaround time of the product(s).
• Proactively follow up and identify at-risk accounts to Technical Services and to the appropriate sales account owner and recommend strategies and suggestions to retain such accounts. Responsible for identifying sales opportunities within accounts, both for new products and expansion of current products.
• Assist with product training of sales, marketing, and Technical Service staff.
• Conduct workflow analysis for large clinics and hospitals to guide decision-making and to create efficient workflows to improve turnaround times and customer satisfaction.
• Proactively participates and attends monthly Technical Consultant calls, company and professional meetings, and educational webinar calls.
• Performance may be assessed using a combination of annual and quarterly assessments as well as frequent one-on-one discussions.
• Requires at least 50% travel, and may average as much as 75% travel, occasionally with less than a week’s notice.
• Other duties as assigned.

Skills

Communication skills

Teamwork

Computer literacy

Education

Bachelor of Science in Medical Technology

Bachelor of Science in Nursing

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Abbott invites applications for a field-based Technical Consultant role within the Rapid Diagnostics division. The position is remote in the United States, based in Cleveland/Columbus, Ohio, with up to 75% travel.

You will train customers, support verification studies, and lead POC Link connectivity and integration initiatives. Required are a science degree (Medical Technology or Nursing), 3+ years in clinical labs or critical care, and strong communication skills.