Technical Consultant - Columbus and Cleveland OH

Abbott (abbottcareers2 board); United States; Remote; USD 95,000 - 125,000; Full time

Job summary

Abbott is seeking a Technical Consultant for the Rapid Diagnostics, Infectious Disease division. This field-based remote role is based in Cleveland/Columbus, Ohio with 75% travel, supporting account evaluations, demonstrations, and activation while maintaining relationships with VIP customers.

You will educate clinical staff on product utility in lab and Point-of-Care settings, lead connectivity projects, and ensure seamless integration with customer IT and workflows.

Responsibilities

• Provide on-site technical and clinical training on all Abbott Infectious Disease products, including instruments and visual read tests.
• Assist with verification studies in compliance with CLIA, CAP, COLA, and TJC regulations.
• Lead POC Link connectivity and integration efforts with customers.
• Act as a technical liaison during POC Link evaluations and align implementation with IT requirements.
• Educate customers on clinical and operational value of POC Link and improved workflows.

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.
• A company that is recognized as one of the best big companies to work for and a best place to work for diverse, working mothers, female executives, and scientists.

The Opportunity

We currently have an opportunity for a Technical Consultant within our Rapid Diagnostics, Infectious Disease division. This is a field-based remote role based in Cleveland/Columbus, Ohio with 75% travel involved . Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. This position will assist Account Managers with evaluations, demonstrations, and the activation of new accounts, retaining at-risk and VIP customers, providing maintenance of established accounts, and contributing to the growth of existing accounts. This position will also provide education on the clinical utility of our products in the laboratory and/or Point-of-Care setting as needed.

What you'll work on

• Provide on-site technical and clinical training on all Abbott Infectious Disease products, including instruments and visual read tests.
• Provide on-site customer assistance in the performance of verification studies in compliance with local, state, and federal regulations, including CLIA, CAP, COLA, and TJC, on all ARDx-IDDM products as applicable.
• Create consultative, advising relationships with customers regarding technically relevant issues, product utilization, and optimizing technical processes.
• Lead POC Link connectivity efforts with both new and existing customers, ensuring seamless integration.
• Act as a technical liaison during POC Link evaluations aligning implementation strategies with customer-specific requirements and IT infrastructure.
• Continuously monitor and evaluate POC Link performance, identifying opportunities for optimization and proactively resolving connection issues.
• Educate customers on the clinical and operational value of POC Link, including enhanced workflow efficiency, testing volumes, positivity rates, and other actionable data insights.
• Eloquently communicates Abbott's message at the highest-level customer meetings.
• Anticipate customers' needs and provide solutions for seamless integration of products and best lab practices.
• Present professional educational programs to medical and laboratory staff as needed.
• Communicate and collaborate with team members in discovering and managing troubleshooting events.
• Communicate to peers new advances or changing trends identified in the healthcare marketplace.
• Assist sales with in-servicing and continuing education in key accounts to ensure correct technique is maintained and that the medical/lab staff understands the clinical utility and benefit of the rapid turnaround time of the product(s).
• Proactively follow up and identify at-risk accounts to Technical Services and to the appropriate sales account owner and recommend strategies and suggestions to retain such accounts. Responsible for identifying sales opportunities within accounts, both for new products and expansion of current products.
• Assist with product training of sales, marketing, and Technical Service staff.
• Conduct workflow analysis for large clinics and hospitals to guide decision-making and to create efficient workflows to improve turnaround times and customer satisfaction.
• Proactively participates and attends monthly Technical Consultant calls, company and professional meetings, and educational webinar calls.

Performance may be assessed using a combination of annual and quarterly assessments as well as frequent one-on-one discussions. This may include open communication with management, customer satisfaction, account retention, account growth, Account Manager satisfaction and other relevan